Ramanpreet Kaur
Surrey
Summary
Dynamic Manager of Operations and IELTS Instructor with a proven track record at AV Immigration and Fly Thoughts. Excelled in strategic planning and quality assurance, enhancing operational efficiency and educational outcomes. Skilled in decision-making and fostering customer service excellence, achieving high-quality standards and meeting financial targets with innovative solutions.
Overview
3
3
years of professional experience
Work History
IELTS Instructor
Fly Thoughts
03.2021 - 10.2023
- Leveraged a variety of instructional materials including textbooks, online resources, audio-visual aids to create engaging lessons that catered to diverse learning styles.
- Provided targeted support for struggling students through personalized tutoring sessions and additional resources.
- Established positive learning environments by fostering open communication and promoting cultural awareness among diverse student populations.
Manager of Operations
AV Immigration
11.2023 - 07.2024
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
Education
Master of Administration -
Fairleigh Dickinson University
07-2026
Bachelor of Science -
Punjabi
Patiala, Punjab05-2023
Skills
- Decision-making
- Customer service
- Quality assurance
- Strategic planning
- Workflow optimization
- Documentation and reporting
Timeline
Manager of Operations
AV Immigration
11.2023 - 07.2024
IELTS Instructor
Fly Thoughts
03.2021 - 10.2023
Master of Administration -
Fairleigh Dickinson University
Bachelor of Science -
Punjabi
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