Ramanpreet Kaur
Dorval,QC
Summary
Proven Dispatcher with a track record of enhancing customer service and streamlining operations at Advance Freight Services. Skilled in data entry and decision-making, effectively managed high-stress situations and improved response times. Trained teams, leveraging active listening and time management to exceed service goals.
Overview
10
10
years of professional experience
Work History
Dispatcher
Advance Freight Services
01.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Analyzed customer feedback and provided solutions to improve customer service.
- Reduced response times to emergency situations, coordinating effectively with multiple agencies.
Dispatcher
Non Stop Fast Freight Inc
06.2015 - 10.2022
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Generated reports to track deliveries and maintain proper records and documentation.
- Scheduled deliveries and pickups according to customer needs.
- Communicated with customers to provide delivery updates and resolution.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Managed customer accounts and invoicing.
- Monitored flow of paperwork and directed information to appropriate departments.
- Utilized customer feedback to improve customer service.
Education
No Degree - Computing Support
Lester B Peason Vocational College
Dorval, QC09-2015
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Time management
Languages
English
Professional Working
Timeline
Dispatcher
Advance Freight Services
01.2023 - Current
Dispatcher
Non Stop Fast Freight Inc
06.2015 - 10.2022
No Degree - Computing Support
Lester B Peason Vocational College
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