Ramanpreet Kaur
Sherwood Park,AB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Credit Card Contact Centre Representative
The Toronto-Dominion Bank (TD)
10.2022 - Current
- Manage 55+ calls per shift everyday
- Build sustainable relationships and trust with customer through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow compliance guidelines and fulfil compliance to mitigate the banking risk
- De-escalate situations involving dissatisfied customers, offering patient assistance and support.
Business Customer Service Advisor
Rogers Communications (Concentrix)
08.2021 - 10.2022
- Provide excellent customer service by solving Customers’ problems over inbound calls and supporting customers regard wireless products and services
- Understanding and listening Customers’ issues very patiently and handling situations with best of my knowledge and in tactful manner
- Able to Navigate multiple computer systems, empathetic and friendly who can relate customers issues with great patience and can provide best valuable solutions
- Strong analytical skills, teamwork, adaptable in situations, great clarity, and authentic communication with clients.
Education
Post-Graduation in Business Management- Human Resources -
Lambton Collage
12.2019
Bachelor of Commerce -
Panjab University
04.2016
Skills
- Business Management in Human Resources
- Bachelor of Commerce from Panjab University India
- Almost 3 years’ experience in customer services and call centre environment
- Quarter 3 Winner in 2023 in Winning Together Credit Cards and Compliance excellence Winner
- Ability to perform different tasks independently in fast-paced environments
- Fluent in English, Hindi, and Punjabi languages
- Adept in MS Office, including Excel, Word, Outlook, PowerPoint and MS Teams
- Great problem-solving ability, critical thinking, flexibility, creativity
References
Eltisha Wright-Smith, Reporting Manager
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