Ramanpreet Kaur
Etobicoke,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Security Guard Supervisor
GardaWorld Security
08.2020 - 06.2024
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
- Developed detailed incident reports, providing comprehensive information for management review and decision making.
Customer Service Representative
Rogers Communications
01.2019 - 07.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Call Centre Agent
Securitas Security Services
06.2021 - 06.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
High School Diploma -
Lambton College of Applied Arts And Technology
Sarnia, ON08.2020
High School Diploma -
PSEB
Punjab,India03.2018
Skills
- Verbal and written communication
- Security camera monitoring
- Patrolling
- Workplace Safety
Languages
English
Professional Working
Punjabi
Professional Working
Hindi
Professional Working
Timeline
Call Centre Agent
Securitas Security Services
06.2021 - 06.2022
Security Guard Supervisor
GardaWorld Security
08.2020 - 06.2024
Customer Service Representative
Rogers Communications
01.2019 - 07.2020
High School Diploma -
Lambton College of Applied Arts And Technology
High School Diploma -
PSEB
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