Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Security Guard Supervisor
GardaWorld Security
2020.08 - 2024.06
Maintained a safe environment for staff and visitors through proactive surveillance and communication.
Responded quickly to emergency situations to assess and deflect issues.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Completed full building and grounds patrols to spot and investigate concerns.
Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
Developed detailed incident reports, providing comprehensive information for management review and decision making.
Customer Service Representative
Rogers Communications
2019.01 - 2020.07
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Call Centre Agent
Securitas Security Services
2021.06 - 2022.06
Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
High School Diploma -
Lambton College of Applied Arts And Technology
Sarnia, ON
08.2020
High School Diploma -
PSEB
Punjab,India
03.2018
Skills
Verbal and written communication
Security camera monitoring
Patrolling
Workplace Safety
Languages
English
Professional Working
Punjabi
Professional Working
Hindi
Professional Working
Timeline
Call Centre Agent
Securitas Security Services
2021.06 - 2022.06
Security Guard Supervisor
GardaWorld Security
2020.08 - 2024.06
Customer Service Representative
Rogers Communications
2019.01 - 2020.07
High School Diploma -
Lambton College of Applied Arts And Technology
High School Diploma -
PSEB
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