Ramanpreet Kaur
Etobicoke,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Security Guard Supervisor
GardaWorld Security
2020.08 - 2024.06
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
- Developed detailed incident reports, providing comprehensive information for management review and decision making.
Customer Service Representative
Rogers Communications
2019.01 - 2020.07
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Call Centre Agent
Securitas Security Services
2021.06 - 2022.06
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
High School Diploma -
Lambton College of Applied Arts And Technology
Sarnia, ON08.2020
High School Diploma -
PSEB
Punjab,India03.2018
Skills
- Verbal and written communication
- Security camera monitoring
- Patrolling
- Workplace Safety
Languages
English
Professional Working
Punjabi
Professional Working
Hindi
Professional Working
Timeline
Call Centre Agent
Securitas Security Services
2021.06 - 2022.06
Security Guard Supervisor
GardaWorld Security
2020.08 - 2024.06
Customer Service Representative
Rogers Communications
2019.01 - 2020.07
High School Diploma -
Lambton College of Applied Arts And Technology
High School Diploma -
PSEB
Similar Profiles
Darren ElhornDarren Elhorn
Security Professional at GardaWorld Security/ Apex SecuritySecurity Professional at GardaWorld Security/ Apex Security
LeShaun Smith KelleyLeShaun Smith Kelley
Security Site Supervisor at GardaWorld SecuritySecurity Site Supervisor at GardaWorld Security
Kaitlynn CromwellKaitlynn Cromwell
Security Officer at GardaWorld SecuritySecurity Officer at GardaWorld Security