Ramanpreet Kaur
Mississauga,ON
Summary
- Dedicated and experienced concierge supervisor seeking to leverage expertise in hospitality and administrative management to excel as a condominium administrator. Eager to apply proven leadership, organizational, and customer service skills to effectively manage condominium operations and enhance resident satisfaction.
- 5+ years' experience in providing exceptional service to a variety of customers.
- Possesses extensive knowledge of residential properties and procedures.
- Reporting any rule infractions, building upkeep, maintenance requirements, or tenant issues to the Property Manager
- Investigating and resolving any complaints made by tenants.
- Helping with the marketing of the building when required
- Sorting through, verifying, and processing tenant applications
- Very experienced in communicating with owners and tenants.
- Expert in conducting Audits, Inspections and Training.
- Experienced in sending out bodies.
- Sound proficiency in working with Computer and Software tools.
- Possesses extensive experience in resolving customer complaints in timely manner.
- Ability to assess different kind of situations and make rational decisions.
- Ability to organize and balance multi-tasking efficiently while focusing on quality.
Overview
5
5
years of professional experience
Work History
Front Desk Concierge - Part time
Condor Security
2023.02 - Current
Front Desk Concierge Supervisor
Diamond Property Services
2022.05 - 2023.02
- Provided outstanding, personalized service to members of the public and building tenants/residents
- Patrolled inside and outside the building to ensure safety of the property and residents of the building
- Maintained departmental files and records, including correspondence, forms, and routine office records and reports
- Informed the concerns and issues of residents to management in a timely and effective manner
- Developed and maintained effective relationships with residents and guests to determine individual needs, resolved issues or concerns, and evaluated resident satisfaction
- Supervised daily shift process ensuring all team members adhere to standard operating procedures
- Addresses and resolve resident's questions, concerns and complaints in timely manner
- Inspecting property conditions and coordinating maintenance activities
- Maintaining organized and updated resident files and records
- Working knowledge of industry standards and regulations
- Vendor selection and hiring and facilitating vendors
- Prepare notices as needed
- Process and created work orders
- Communicating with the tradesperson when requested by senior property manager, prepare call.
Security & Concierge Officer
Elite Residential
2022.05 - 2023.01
Front Desk Concierge
Diamond Property Services
2019.04 - 2022.06
- Performing administrative duties and coordinating activities related to the management and rental of investment property and real estate on behalf of property and strata property owners
- Managing Invoices and Managing Owners and tenants web profile
- Programming Residential Fobs and Remotes
- Compile and maintain records on operating expenses and income, prepare reports and review rents to ensure they are at market value
- Coordinate the implementation of repairs, maintenance and renovations carried out on buildings and monitor progress and cost of work for property owners
- Maintained departmental files and records, including correspondence, forms, and routine office records and reports
- Addresses and resolve residents' questions, concerns, and complaints in timely manner
- Inspecting property conditions and coordinating maintenance activities
- Maintaining organized and updated resident files and records
- Working knowledge of industry standards and regulations.
Education
CMRAO Condominium Management -
Humber College
Toronto, ONBusiness Fundamentals and Business Management -
Canadore College of Applied Art and Science
Mississauga, ON12.2022
Skills
- Communicational skills
- Organizational skills
- Time management and multi-tasking
- Active decision maker
- Leadership
- Problem solver
- Interpersonal Skills
- Active listener
- Team player attitude
- Conflict Resolution
- Exceptional communication
- Empathy
- Team Player
Accomplishments
- Performing administrative duties and coordinating activities related to the management and rental of investment property and real estate on behalf of property and strata property owners.
- Managing Invoices and Managing Owners and tenants web profile.
- Programming Residential Fobs and Remotes.
- Compile and maintain records on operating expenses and income, prepare reports and review rents to ensure they are at market value.
- Coordinate the implementation of repairs, maintenance and renovations carried out on buildings and monitor progress and cost of work for property owners.
- Maintained departmental files and records, including correspondence, forms, and routine office records and reports.
- Addresses and resolve residents' questions, concerns, and complaints in timely manner.
- Inspecting property conditions and coordinating maintenance activities.
- Maintaining organized and updated resident files and records.
- Working knowledge of industry standards and regulations.
Computersoftwareskills
- MS Office package
- Building link
- Condo control central
- Cardholder
- Protégé
- Mircom TX3
- WatchNet
- IVMS
- Verex workstation
- NVR 4.0
- Concierge Plus
References
AVAILABLE UPON REQUEST
Languages
English
Full Professional
Timeline
Front Desk Concierge - Part time
Condor Security
2023.02 - Current
Front Desk Concierge Supervisor
Diamond Property Services
2022.05 - 2023.02
Security & Concierge Officer
Elite Residential
2022.05 - 2023.01
Front Desk Concierge
Diamond Property Services
2019.04 - 2022.06
CMRAO Condominium Management -
Humber College
Business Fundamentals and Business Management -
Canadore College of Applied Art and Science
Similar Profiles
RICARDO FLEURANTRICARDO FLEURANT
Security Officer at Condor SecuritySecurity Officer at Condor Security
Sarbpreet SinghSarbpreet Singh
Concierge Supervisor at Condor SecurityConcierge Supervisor at Condor Security
Samayah WalkerSamayah Walker
Security Officer at Condor SecuritySecurity Officer at Condor Security