Ramanpreet Kaur
Mississauga,ON
Summary
- Dedicated and experienced concierge supervisor seeking to leverage expertise in hospitality and administrative management to excel as a condominium administrator. Eager to apply proven leadership, organizational, and customer service skills to effectively manage condominium operations and enhance resident satisfaction.
- 5+ years' experience in providing exceptional service to a variety of customers.
- Possesses extensive knowledge of residential properties and procedures.
- Reporting any rule infractions, building upkeep, maintenance requirements, or tenant issues to the Property Manager
- Investigating and resolving any complaints made by tenants.
- Helping with the marketing of the building when required
- Sorting through, verifying, and processing tenant applications
- Very experienced in communicating with owners and tenants.
- Expert in conducting Audits, Inspections and Training.
- Experienced in sending out bodies.
- Sound proficiency in working with Computer and Software tools.
- Possesses extensive experience in resolving customer complaints in timely manner.
- Ability to assess different kind of situations and make rational decisions.
- Ability to organize and balance multi-tasking efficiently while focusing on quality.
Overview
5
5
years of professional experience
Work History
Front Desk Concierge - Part time
Condor Security
02.2023 - Current
Front Desk Concierge Supervisor
Diamond Property Services
05.2022 - 02.2023
- Provided outstanding, personalized service to members of the public and building tenants/residents
- Patrolled inside and outside the building to ensure safety of the property and residents of the building
- Maintained departmental files and records, including correspondence, forms, and routine office records and reports
- Informed the concerns and issues of residents to management in a timely and effective manner
- Developed and maintained effective relationships with residents and guests to determine individual needs, resolved issues or concerns, and evaluated resident satisfaction
- Supervised daily shift process ensuring all team members adhere to standard operating procedures
- Addresses and resolve resident's questions, concerns and complaints in timely manner
- Inspecting property conditions and coordinating maintenance activities
- Maintaining organized and updated resident files and records
- Working knowledge of industry standards and regulations
- Vendor selection and hiring and facilitating vendors
- Prepare notices as needed
- Process and created work orders
- Communicating with the tradesperson when requested by senior property manager, prepare call.
Security & Concierge Officer
Elite Residential
05.2022 - 01.2023
Front Desk Concierge
Diamond Property Services
04.2019 - 06.2022
- Performing administrative duties and coordinating activities related to the management and rental of investment property and real estate on behalf of property and strata property owners
- Managing Invoices and Managing Owners and tenants web profile
- Programming Residential Fobs and Remotes
- Compile and maintain records on operating expenses and income, prepare reports and review rents to ensure they are at market value
- Coordinate the implementation of repairs, maintenance and renovations carried out on buildings and monitor progress and cost of work for property owners
- Maintained departmental files and records, including correspondence, forms, and routine office records and reports
- Addresses and resolve residents' questions, concerns, and complaints in timely manner
- Inspecting property conditions and coordinating maintenance activities
- Maintaining organized and updated resident files and records
- Working knowledge of industry standards and regulations.
Education
CMRAO Condominium Management -
Humber College
Toronto, ONBusiness Fundamentals and Business Management -
Canadore College of Applied Art and Science
Mississauga, ON12.2022
Skills
- Communicational skills
- Organizational skills
- Time management and multi-tasking
- Active decision maker
- Leadership
- Problem solver
- Interpersonal Skills
- Active listener
- Team player attitude
- Conflict Resolution
- Exceptional communication
- Empathy
- Team Player
Accomplishments
- Performing administrative duties and coordinating activities related to the management and rental of investment property and real estate on behalf of property and strata property owners.
- Managing Invoices and Managing Owners and tenants web profile.
- Programming Residential Fobs and Remotes.
- Compile and maintain records on operating expenses and income, prepare reports and review rents to ensure they are at market value.
- Coordinate the implementation of repairs, maintenance and renovations carried out on buildings and monitor progress and cost of work for property owners.
- Maintained departmental files and records, including correspondence, forms, and routine office records and reports.
- Addresses and resolve residents' questions, concerns, and complaints in timely manner.
- Inspecting property conditions and coordinating maintenance activities.
- Maintaining organized and updated resident files and records.
- Working knowledge of industry standards and regulations.
Computersoftwareskills
- MS Office package
- Building link
- Condo control central
- Cardholder
- Protégé
- Mircom TX3
- WatchNet
- IVMS
- Verex workstation
- NVR 4.0
- Concierge Plus
References
AVAILABLE UPON REQUEST
Languages
English
Full Professional
Timeline
Front Desk Concierge - Part time
Condor Security
02.2023 - Current
Front Desk Concierge Supervisor
Diamond Property Services
05.2022 - 02.2023
Security & Concierge Officer
Elite Residential
05.2022 - 01.2023
Front Desk Concierge
Diamond Property Services
04.2019 - 06.2022
CMRAO Condominium Management -
Humber College
Business Fundamentals and Business Management -
Canadore College of Applied Art and Science
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