Ramanpreet Kaur
Sydney,NS
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Host Manager
SUBWAY
LUDHIANA, PUNJAB
01.2022 - 03.2023
- Greeted guests and provided excellent customer service.
- Scheduled reservations, managed seating arrangements, and organized waitlists.
- Handled customer complaints in a professional manner.
- Trained new employees on restaurant policies and procedures.
- Performed cash register operations accurately and handled money responsibly.
Support Manager
THE BREW ESTATE
LUDHIANA, PUNJAB
01.2018 - 12.2021
- Analyzed customer feedback surveys and reported results to senior management staff.
- Maintained accurate records of all customer interactions and transactions.
- Managed daily operations of the customer service department, including staffing schedules and resource allocation.
- Conducted regular meetings with staff members to discuss challenges faced by customers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Marketing Executive
BSH PVT LMT
CHANDIGARAH, CHANDIGARH
06.2014 - 10.2017
- Developed marketing strategies and campaigns to increase brand awareness.
- Managed relationships with external vendors, agencies and suppliers to ensure effective delivery of services.
- Analyzed customer feedback to improve the quality of products and services.
- Organized promotional events such as conferences, trade shows and product launches.
- Monitored competitor activities and prepared detailed reports on their performance metrics.
- Produced weekly reports on key performance indicators related to marketing initiatives.
Education
MBA - FINACE AND MARKETING
PUNAJB TECHNICAL UNIVERCITY
LUDHIANA08-2014
BACHELOR OF COMMERCE
PUNJAB UNIVERCITY
LUDHIANA08-2012
BUSINESS MANAGEMENT
Cape Breton University
Sydney, NSSkills
- Guest Relations
- Team Management
- Strong leadership
- Menu Planning
- Employee Scheduling
- Workplace Safety
- Hygiene standards
- Sales Promotion
- Professionalism
- Team building
AVAILABILITY
FULL TIME
Timeline
Host Manager
SUBWAY
01.2022 - 03.2023
Support Manager
THE BREW ESTATE
01.2018 - 12.2021
Marketing Executive
BSH PVT LMT
06.2014 - 10.2017
MBA - FINACE AND MARKETING
PUNAJB TECHNICAL UNIVERCITY
BACHELOR OF COMMERCE
PUNJAB UNIVERCITY
BUSINESS MANAGEMENT
Cape Breton University
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