Raman Preet Kaur
Financial Services Officer
Scarborough,Ontario
Summary
Experienced Financial Services Consultant and proven leader at building vibrant businesses by developing new prospects and accounts and managing customer relationships to achieve sales goals. Dedicated to generating customer goodwill and loyalty by developing key relationships with decision-makers. Talented insurance sales and service professional specializing in new policy enrollments. Familiar with Insurance products and services and licensed REMIC Mortgage Agent.
Overview
5
5
years of professional experience
17
17
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
FINANCIAL SERVICES OFFICER
Gatestone & Co. (American Express)
2 2024 - Current
- Developed comprehensive financial plans to meet customers' short-term and long-term goals
- Assisting clients by proposing solutions to address financial objectives such as debt management and other financial goals
- Negotiating, planning, and assisting customer with correct payment resolutions on account payments
- Using skip trace when needed to find additional customer contact information and to collect delinquent accounts
- Handled US customer accounts by doing account maintenance.
BRANCH MANAGER
GOEASY: EASYFINANCIAL SERVICES
08.2023 - 01.2024
- Directed daily branch operations, leading the team to exceed monthly sales goals
- Managed organizational and documentation compliance procedures within branch.
- Expertise and sound knowledge of value added products like Home&Auto Insurance, Loan protection insurance Plans and Credit Optimizer
- Prepared monthly reports outlining branch performance metrics such as sales volume, profitability, customer satisfaction scores.
- Served as a reliable source of knowledge within the team regarding insurance coverage policies related to specific services or treatments provided at the clinic.
FINANCIAL SERVICES REPRESENTATIVE
GOEASY: EASYFINANCIAL SERVICES
03.2022 - 11.2023
- Provided excellent customer service by engaging, listening, and understanding financial needs of potential customers
- Interviewed clients to determine income, expenses, financial objectives, and risk tolerance to develop successful financial plans, sold Insurances such as Home&Auto Insurance and Loan Protection Plan to eligible customers.
- Maximize sales revenues by administering customer accounts, providing input to every sale, and managing collection activities to increase financial and managerial effectiveness
- Growing loan book as FSR by performing activities such as: actively sourcing clients through marketing, cold sales calls, and building relationships to plant seeds and promote future sales of financial products
- Manage collections by ensuring that collection calls are made, and over-due financial accounts meet company operations standards.
PRODUCTION TEAM MEMBER
FRESH CENTRAL FACILITY
05.2021 - 02.2022
- Monitoring and maintaining the operations of production facility
- Trains staff in opening duties, closing duties, temperature logs and maintenance practices
- Delegates and directs tasks to staff based on the skill level, development aspirations and timelines
- Keeps accurate and detailed records of the workplace practices through clear logbook entries.
LEGAL INTERN
Phatra Law Office
10.2019 - 03.2020
- Maintained client databases and completed research for cases
- Assisted staff with diverse projects related to litigation, corporate law, and compliance actions
- Participated in client meetings to gain better understanding of their needs and concerns
- Participated in meetings with attorneys and business clients, taking notes on current cases.
Education
GRADUATE CERTIFICATE - Business Management -
Canadore College
Certification - ADR (Conflict Resolution) - undefined
Humber Institute of Technology and Advanced Learning
Bachelor of Arts (B.A.) - Legal -
Panjab University
05.2001 - 05.2018
Skills
Insurance Plans : Auto insurance
Salesforce CRM, Wealthview, AS400
Accounts Payable and receivable
Cash handling expertise
Administrative Support
Credit Bureau Analyst
MS Office
Certification
Licensed Secured Mortgage Agent- REMIC Certified 2022
Timeline
BRANCH MANAGER
GOEASY: EASYFINANCIAL SERVICES
08.2023 - 01.2024
FINANCIAL SERVICES REPRESENTATIVE
GOEASY: EASYFINANCIAL SERVICES
03.2022 - 11.2023
PRODUCTION TEAM MEMBER
FRESH CENTRAL FACILITY
05.2021 - 02.2022
LEGAL INTERN
Phatra Law Office
10.2019 - 03.2020
Bachelor of Arts (B.A.) - Legal -
Panjab University
05.2001 - 05.2018
FINANCIAL SERVICES OFFICER
Gatestone & Co. (American Express)
2 2024 - Current
GRADUATE CERTIFICATE - Business Management -
Canadore College
Certification - ADR (Conflict Resolution) - undefined
Humber Institute of Technology and Advanced Learning