Ramanpreet Kaur
Thunder Bay,ON
Summary
Hard working and reliable Customer Service Agent with strong ability in negotiating, making process changes for almost 7 years now, working knowledge in different unions over the time, Highly organized, proactive and punctual with team-oriented mentality Proven to be a team worker testing apps (tested my account app within Enbridge), project management essentials (internal course within Enbridge). Negotiation power along with leadership qualities.
Overview
6
6
years of professional experience
Work History
Customer Response Rep
Enbridge Gas
Thunder Bay, ON
08.2022 - 11.2023
- Responsible for taking inbound calls and assisting customers with EMERGENCY CALLS, setting up new accounts, billing queries, moves, setting up payment arrangements and responsible for scheduling service orders such as inspections, Safety violations orders along with meter Unlocks.
- Responsible for negotiating with customers with payments for RUNL
- Responsible for offline tasks as assigned such as Training new employees with one on one shadowing and sitting with them if needed.
Customer Inquiry Support Rep (BACK-OFFICE COLLECTIONS)
Enbridge Gas
Brantford, ON
06.2021 - 08.2022
- Audited customer account information to identify High Balance accounts and collect
- Identified TOP COMMERCIAL accounts and made outbound calls
- Responded to emails from agencies through emails and phones.
Technical/Customer Service Representative
Cogeco Connexion
Burlington, ON
07.2017 - 03.2019
- Take ownership of providing customized solutions and options while responding to questions or problems that are raised by customer (residential & commercial)
- Assisted agents of tier 1 and supervised their work.
- Identifies area-wide service interruptions for all locations and alerts appropriate staff in a timely manner
- Responsible for accurate data input using prescribed applications
- Resolves service discrepancies and credits customer accounts
- Promoted available products and services to customers during service, account management and order calls
- Solve general billing inquiries, transfer of credit balances, account information changes and move requests.
Technical Support Representative
Sutherland Global Services
Windsor, ON
07.2017 - 03.2019
- Maintained servers and systems to keep networks fully operational during peak periods
- Helped streamline repair processes and update procedures for support action consistency
- Configured hardware, devices and software to set up workstations for employees
- Received inbound phone calls transferred from Tier 1 specialists to research and resolve advanced technical issues.
Customer Service Representative
Reliance Power
Chandigarh, India
07.2017 - 03.2019
- Provided primary customer support to internal and external customers
- Educated customers about billing, payment processing and support policies and procedures
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Education
Post-Degree Certificate - International Business Management-Logistics & SPM
St. Clair College
Bachelor of Arts - Applied Social Sciences And Humanities
Panjab University
Skills
- Project management skills
- Customer Account management
- Recordkeeping strengths
- Computer Skills
- Interpersonal skills
- Analytical skills
- SAP back and front end proficient
Timeline
Customer Response Rep
Enbridge Gas
08.2022 - 11.2023
Customer Inquiry Support Rep (BACK-OFFICE COLLECTIONS)
Enbridge Gas
06.2021 - 08.2022
Technical/Customer Service Representative
Cogeco Connexion
07.2017 - 03.2019
Technical Support Representative
Sutherland Global Services
07.2017 - 03.2019
Customer Service Representative
Reliance Power
07.2017 - 03.2019
Post-Degree Certificate - International Business Management-Logistics & SPM
St. Clair College
Bachelor of Arts - Applied Social Sciences And Humanities
Panjab University
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