RAMAN PREET KAUR
Scarborough,ON
Summary
Experienced Financial Services Consultant and proven leader at building vibrant businesses by developing new prospects and accounts and managing customer relationships to achieve sales goals. Dedicated to generating customer goodwill and loyalty by developing key relationships with decision-makers. Demonstrated to leverage network of customer contacts to increase understanding of customer needs and employ business-growth strategies.
Overview
3
3
years of professional experience
Work History
Financial Services Officer
Gatestone ( Dept. American Express)
01.2024 - Current
- Assisting clients by proposing solutions to address financial objectives such as debt management and other financial goals.
- Negotiating, planning and assisting customer with correct payment resolutions on mortgage payments.
- Using skip trace when needed to find additional customer contact information and to collect on delinquent accounts.
- Credit management by providing innovative solutions to customers.
- Provided efficient, courteous and respectful customer service by training to provide apt solution to problems or escalating them to appropriate department.
- Strengthened compliance efforts by staying up-to-date on industry regulations and implementing appropriate internal controls.
- Handled US Customer base accounts by doing account maintenance.
Branch Manager
GOEASY : EASYFINANCIAL SERVICES
11.2023 - 01.2024
- Build superior customer sales experiences by welcoming and engaging customers in person, over the phone, and by email.
- Demonstrate compassion and empathy for our customers by understanding their situation and needs and matching them to a suitable financial product.
- Educate and empower customers to achieve their financial goals through building their credit.
- Capitalize on financial cross-sales and add-on products.
- Communicate the terms and conditions of our financial products.
- Review and evaluate prospective loans through financial analysis and other risk assessments.
- Manage collections activities for all past due financial accounts.
- Secure all required information to fulfill customer applications for products and services with strong attention to detail.
Financial Services Representative
GOEASY : EASYFINANCIAL SERVICES
03.2022 - 10.2023
- Provided excellent customer service by engaging, listening, and understanding the financial needs of potential customers.
- Interviewed clients to determine income, expenses, financial objectives, and risk tolerance in order to develop successful financial plans.
- Processed financial aid documents and completed basic verification of information.
- Maximize sales revenues by administering customer accounts, providing input to every sale, and managing collection activities to increase financial and managerial effectiveness.
- Growing the loan book as the FSR by performing activities such as: actively sourcing clients through marketing, cold sales calls, and building relationships to plant seeds and promote future sales of financial products
- Manage collections by ensuring that collection calls are made, and over-due financial accounts meet company operations standards.
- Managed the team of more than 60 People and 10 branches by working as an "Acting Regional Manager".
Production Team Member
FRESH CENTRAL FACILITY
05.2021 - 02.2022
- Monitoring and maintaining the operations of production facility.
- Trains staff on opening duties, closing duties, temperature logs and maintenance practices.
- Delegates and directs tasks to staff based on the skill level, development aspirations and timelines. Keeps accurate and detailed records of the workplace practices through clear logbook entries.
- Keeps accurate and detailed records of the workplace practices through clear logbook entries.
- Brainstorm strategies to improve consistency, reduce waste, and increase productivity.
- Oversaw inventory and counts and performed periodic spot checks to verify outgoing orders.
Education
Ontario Graduate Certificate - Business Management
Canadore College of Applied Arts And Technology
North Bay, ON05.2021
Ontario Graduate Certificate - Mediation - Alternative Dispute Resolution
Humber Institute of Technology And Advanced Learning
Toronto, ON05.2020
Bachelor of Arts - Legal Studies
Panjab University
Punjab, India05.2018
Skills
- Client Relationship Building
- Credit Analysis and Planning
- Debt Collection Expertise (Accounts Payable and receivable)
- Financial Services, Collections, Sales
- Loan Applications (Secured and Unsecured)
- Administrative Support
- Salesforce CRM and Wealthview
- AS400
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Financial Services Officer
Gatestone ( Dept. American Express)
01.2024 - Current
Branch Manager
GOEASY : EASYFINANCIAL SERVICES
11.2023 - 01.2024
Financial Services Representative
GOEASY : EASYFINANCIAL SERVICES
03.2022 - 10.2023
Production Team Member
FRESH CENTRAL FACILITY
05.2021 - 02.2022
Ontario Graduate Certificate - Business Management
Canadore College of Applied Arts And Technology
Ontario Graduate Certificate - Mediation - Alternative Dispute Resolution
Humber Institute of Technology And Advanced Learning
Bachelor of Arts - Legal Studies
Panjab University
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