Summary
Overview
Work History
Education
Skills
Timeline
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Ramanpreet Kaur

Brampton

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience

Work History

Logistics Coordinator

Advertek
09.2021 - Current
  • Tracked orders and notified customers of status or potential delays.
  • Generated documentation and information required for customer shipments.
  • Conducted investigations to resolve issues related to logistics and cargo movements.
  • Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.

Call Center Agent

Trugeen lawn care
03.2021 - 09.2021
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Resolved over thousand customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
  • Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
  • Responded to customer calls and emails to answer questions about products and services

Office Administrator

Victorem Group(11577760 Canada inc)
10.2020 - 02.2021
  • Monitored and tracked performance of employees, identifying and targeting areas in need of improvement and further training.
  • Compiled and distributed reports and contracts, auditing data prior to shipping to promote accuracy.
  • Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Verified salaried and hourly employee time cards to prepare accurate bi-weekly payroll.

Call Center Representative

Concentrix
01.2020 - 08.2021
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Implemented and developed customer service training processes.

Education

High School Diploma -

Cape Breton University
Sydney, NS
04.2020

Skills

  • Customer Complaint Resolution
  • Troubleshooting Technical Issues
  • Product Knowledge
  • Billing Inquiries
  • Product Sales
  • Telecommunications

Timeline

Logistics Coordinator

Advertek
09.2021 - Current

Call Center Agent

Trugeen lawn care
03.2021 - 09.2021

Office Administrator

Victorem Group(11577760 Canada inc)
10.2020 - 02.2021

Call Center Representative

Concentrix
01.2020 - 08.2021

High School Diploma -

Cape Breton University

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Ramanpreet Kaur