Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ramanpreet Kaur

Brampton,ON

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.

Overview

2
2
years of professional experience

Work History

Supervisor

Contact Point
06.2021 - 08.2022
  • Tools: Teams, Outlook, Excel sheet, Client systems
  • As a supervisor , providing world class human experiences through all interactions-on the phone and off
  • Resolving customers issues, complaints and queries using a demonstrated proactive approach
  • Producing high quality work, accurately documenting conversations and updating customer information
  • Offering insights and advice on services concerns and upgrades as required
  • Resolving customer escalations and complaints, seeing them as an opportunity to provide solutions that will change their mindset and the outcome of our interactions
  • Coach agents, done payroll
  • As a supervisor, resolve all the expectations and task for customer and agents
  • Monitor 10-15 agents at a one time and assist them on every step on production.

Receptionist

Chartwell Retirement Home Barrie
04.2020 - 03.2021
  • Dedicated and focused receptionist who answers a high volume of incoming calls while also dealing with in-person inquiries from people
  • Entering the establishment, determining the essence and intent of their visit, and directing or escorting them to specific destinations
  • Receive payment and keep track of service receipts
  • Use a phone, the mail, or a facsimile system to send information or documents to customers
  • Listen to and address consumer or public concerns
  • Schedule appointments and keep appointment calendars up to date.

Education

Diploma -

Georgian College
2016

PGDA - Health and sanitation officer

MCK College

PGDM - Office Administration-Health Services

College
2021

Skills

  • Operations Management
  • Schedule Development
  • Strategic Planning
  • Inventory Control
  • Staff Management
  • Goal-Oriented
  • Software Experience
  • Process Monitoring and Improvement
  • Complex Problem-Solving
  • Priority Management

Languages

Punjabi
Native or Bilingual

Timeline

Supervisor

Contact Point
06.2021 - 08.2022

Receptionist

Chartwell Retirement Home Barrie
04.2020 - 03.2021

Diploma -

Georgian College

PGDA - Health and sanitation officer

MCK College

PGDM - Office Administration-Health Services

College

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Ramanpreet Kaur