Ramanpreet Kaur

• Maintain and update menu databases, track changes and assist with menu inquiries.
• Answer and direct phone calls, field inquiries from client representatives and maintain office efficiency.
• Perform a variety of administrative duties, such as generating and distributing memos, letters.
• Greeting clients and guests at the office; providing our warm and welcoming experience.
• Engaging in positive relationships with office visitors and clients, providing exceptional customer service.
• Reporting and working closely with the Office Manager.
• Provide Administrative Support to all Departments when needed.
• Assist in the preparation of regularly scheduled reports.
• Develop and maintain a filing system.
• Carry out administrative duties such as filing, typing, copying, binding, scanning, etc.

• Worked as Customer advisor for Fido Telecommunications.

Performed Exceptional Customer Service with handling and resolving Client issues with a satisfaction rate of 96 percent.

• Handled on an average of 40+ customers and assisted with new and existing
• sales, customer retention and inquiries and brand promotion.
• Scheduling the services on customer request and needs.
• Recommending the appropriate product or services by assessing client needs.
• Conducting Outbound calls to follow-up on client appointments and inquiries as well.
• Provide technical solutions to clients where products or services must be tailored to suit their needs.
• Manage call flows and satisfy customer expectations.
• Estimate cost of activation and maintenance to the equipment or service.
• Verify and update Critical customer information by accessing the client's database and customer resource management software.
• Maintaining technical knowledge about products and services to explain features and benefits to clients and answer any questions.
• Implement sales strategies to achieve personal and business goals. .