Ramanpreet Kaur

• Resolved customer filed disputes and claims using SalesForce and and resolving complaints via chats and email
• Provided personalized financial solutions involving pending balances, eChecks and transactions from their accounts
• Delivered quality product information and services

Client: Royal Bank of Canada

• Executed tasks on Expedia platform, facilitating RBC credit card holders to redeem loyalty points for travel
• Prepared comprehensive summaries of individual engagement activities and project engagement programs
• Generated standard and ad hoc reports on engagement activities, concerns, commitments, and outstanding actions for clients, regulators, and project team members
• Developed engaging proposals for potential clients regarding engagement tracking and services

Client TELUS Health, Canada

• Attended 50+ calls on daily basis and handled complaints on calls, via chats in prompt courteous and effective manner in order to exceed customer expectations
• Collaborated with colleagues via Microsoft Teams and Office 365 for client service request
• Maintained high level of product knowledge in order to provide clients with accurate and appropriate information

• Tracked the movement of the carriers In and Out using GPS tracking system
• Understood supply chain fundamentals and the ability to embed best practices into the daily operations
• Improved office efficiency by effectively managing internal communications and correspondence using outlook and teams connect.

• Performed in depth data validation on data from various suppliers across world
• Monitored performance and quality control plans to identify improvements for data integrity
• Analyzed data to drive successful business solutions using advanced MS Excel formulas and functions and BI Tools and dashboards

• Designed market research questionnaires
• Identified market structure including behavior & patterns, barriers to entry, pricing, quality, product changes, service levels, and trends.
• Conducted social or economic surveys on local, regional or national areas to assess development potential and future trends