• Supervise and motivate staff, ensuring adherence to company policies and providing training and support.
• Deliver exceptional guest service by addressing concerns, ensuring a positive guest experience, and maintaining service standards.
• Oversee daily cinema operations, including ticketing, concessions, and maintaining cleanliness and safety.
• Handle inventory management, cash reconciliation, and ensure proper cash handling procedures are followed.
• Process cash and credit card transactions accurately.
• Provide information about movie showtimes, pricing, and promotions.
• Prepare and serve food items, such as popcorn, drinks, candy, and hot food.
• Restock food and drink items and update inventory records.
• Monitor and maintain cleanliness in the auditoriums and concession stands.
• Address customer inquiries, complaints, and requests in a positive and friendly manner.
• Monitor the premises to ensure a safe and secure environment for customers and employees.
Training and mentoring
Goal oriented
Staff management
Customer service
Inventory control
Team building
To obtain a job within my chosen field that will challenge and allow me to use my education, skills and past experiences in a way that is mutually beneficial to both my company and me and allow for future growth and advancement.