Ramanjot Kaur Dhaliwal
Brampton,ON
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
4
4
years of professional experience
Work History
Manager
SUBWAY®Restaurants
12.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Dispatcher
Rai Dispatch Training
01.2024 - 04.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Manager
SUBWAY®Restaurants
07.2020 - 11.2021
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
Education
Diploma in Computer Software Engineering - Computer Software
Sheridan College Institute of Technology And Advanced Learning
Brampton, ON04-2019
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Cross-Functional Teamwork
- Sales management
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual
Timeline
Dispatcher
Rai Dispatch Training
01.2024 - 04.2024
Manager
SUBWAY®Restaurants
12.2021 - Current
Manager
SUBWAY®Restaurants
07.2020 - 11.2021
Diploma in Computer Software Engineering - Computer Software
Sheridan College Institute of Technology And Advanced Learning