RAMANJOT KAUR SIDHU
Brampton,Canada
Summary
Dedicated and customer-focused professional with over 2 years of experience in fast-paced food service and retail environments. Skilled in front-desk order taking, point-of-sale operations, and customer engagement. Recognized for delivering excellent service, handling cash and card transactions with accuracy, and maintaining a clean, welcoming work environment. Strong communicator with a passion for helping customers and resolving concerns efficiently.
Professional in service industry, prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Crew Member
Tim Hortons
08.2023 - Current
- - Greet customers with a friendly attitude and take accurate food and beverage orders at the front counter
- - Operate POS system for cash, debit, and credit transactions while ensuring balanced cash-outs
- - Maintain cleanliness of workstations and public areas, adhering to health and safety standards
- - Assist with drive-thru service during peak hours, ensuring fast and friendly service
- - Engage with customers to resolve concerns and provide prompt solutions
Supervisor
Holy Shakes / The Kathi Roll Eatery
06.2020 - 11.2022
- - Managed customer interactions, resolved complaints, and ensured customer satisfaction
- - Assisted with staff training, shift planning, and inventory checks
- - Ensured food preparation met quality and presentation standards
- - Monitored order summaries and assisted in maintaining timely service delivery
- - Supervised daily operations, including front-of-house service and staff coordination
Education
Hotel Operations Management - School of Hospitality, Tourism, and Culinary Arts
Centennial College
Bachelor of Science - Non-Medical
Baba Farid College
Senior Secondary Education - Non-Medical
St. Kabir Senior Secondary Convent School
Bhucho, PunjabSkills
- Customer Service & Engagement
- Front Desk Operations
- POS & Cash Handling
- Order Taking & Accuracy
- Team Coordination
- Time Management
- Inventory Support
- Conflict Resolution
- Fast-Paced Environment Adaptability
- Microsoft Office (Word, Excel, PowerPoint)
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
LANGUAGES
Fluent in English
Certification
- Smart Serve Certified
- Food Handler Certification
- Emergency First Aid & CPR
Timeline
Crew Member
Tim Hortons
08.2023 - Current
Supervisor
Holy Shakes / The Kathi Roll Eatery
06.2020 - 11.2022
Bachelor of Science - Non-Medical
Baba Farid College
Senior Secondary Education - Non-Medical
St. Kabir Senior Secondary Convent School
Hotel Operations Management - School of Hospitality, Tourism, and Culinary Arts
Centennial College
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