Summary
Overview
Work History
Education
Skills
LANGUAGES
Certification
Timeline
Generic

RAMANJOT KAUR SIDHU

Brampton,Canada

Summary

Dedicated and customer-focused professional with over 2 years of experience in fast-paced food service and retail environments. Skilled in front-desk order taking, point-of-sale operations, and customer engagement. Recognized for delivering excellent service, handling cash and card transactions with accuracy, and maintaining a clean, welcoming work environment. Strong communicator with a passion for helping customers and resolving concerns efficiently.

Professional in service industry, prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Crew Member

Tim Hortons
08.2023 - Current
  • - Greet customers with a friendly attitude and take accurate food and beverage orders at the front counter
  • - Operate POS system for cash, debit, and credit transactions while ensuring balanced cash-outs
  • - Maintain cleanliness of workstations and public areas, adhering to health and safety standards
  • - Assist with drive-thru service during peak hours, ensuring fast and friendly service
  • - Engage with customers to resolve concerns and provide prompt solutions

Supervisor

Holy Shakes / The Kathi Roll Eatery
06.2020 - 11.2022
  • - Managed customer interactions, resolved complaints, and ensured customer satisfaction
  • - Assisted with staff training, shift planning, and inventory checks
  • - Ensured food preparation met quality and presentation standards
  • - Monitored order summaries and assisted in maintaining timely service delivery
  • - Supervised daily operations, including front-of-house service and staff coordination

Education

Hotel Operations Management - School of Hospitality, Tourism, and Culinary Arts

Centennial College

Bachelor of Science - Non-Medical

Baba Farid College

Senior Secondary Education - Non-Medical

St. Kabir Senior Secondary Convent School
Bhucho, Punjab

Skills

  • Customer Service & Engagement
  • Front Desk Operations
  • POS & Cash Handling
  • Order Taking & Accuracy
  • Team Coordination
  • Time Management
  • Inventory Support
  • Conflict Resolution
  • Fast-Paced Environment Adaptability
  • Microsoft Office (Word, Excel, PowerPoint)
  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management

LANGUAGES

Fluent in English

Certification

  • Smart Serve Certified
  • Food Handler Certification
  • Emergency First Aid & CPR

Timeline

Crew Member

Tim Hortons
08.2023 - Current

Supervisor

Holy Shakes / The Kathi Roll Eatery
06.2020 - 11.2022

Bachelor of Science - Non-Medical

Baba Farid College

Senior Secondary Education - Non-Medical

St. Kabir Senior Secondary Convent School

Hotel Operations Management - School of Hospitality, Tourism, and Culinary Arts

Centennial College

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RAMANJOT KAUR SIDHU