Ramanjot Kaur
Toronto
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Office Administrator
STARBOARD TRANPORT
2023.10 - 2024.07
- Oversaw all administrative tasks, including correspondence, appointment scheduling, and data entry.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Reduced processing errors by implementing new procedures for data entry and verification.
Customer Service Representative
Paytm Payments Bank
2020.03 - 2023.06
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Bachelor of Science - Information Technology
BHAI GURDAS INSTITUTE OF ENGINEERING AND TECHNOLO
SANGRUR, PUNJAB , INDIA05.2019
High School Diploma -
PATIALA POLYTECHNIC COLLEGE, PATIALA
PATIALA,PUNJAB, INDIA05.2016
Skills
- Ability to handle multiple tasks simultaneously while maintaining high levels of accuracy and professionalism.
- Proficient in CRM software, data entry, financial transactions, and Microsoft Office Suite
- Time Management
- Office Administration
- Administrative Support
- Database entry
- Verbal Communication
- File Organization
Languages
English
Full Professional
Certification
- PYTHON DEVELOPER Training - JAN 2019- MAY 2019
- SOFTWARE DEVELOPMENT Training - MAY 2017-JUNE 2017
Timeline
Office Administrator
STARBOARD TRANPORT
2023.10 - 2024.07
Customer Service Representative
Paytm Payments Bank
2020.03 - 2023.06
Bachelor of Science - Information Technology
BHAI GURDAS INSTITUTE OF ENGINEERING AND TECHNOLO
High School Diploma -
PATIALA POLYTECHNIC COLLEGE, PATIALA
- PYTHON DEVELOPER Training - JAN 2019- MAY 2019
- SOFTWARE DEVELOPMENT Training - MAY 2017-JUNE 2017
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