Ramanjot Kaur
Edmonton,AB
Summary
Results-focused dispatching professional with top-notch abilities in overseeing communication, work orders and crew actions. Detail-oriented in maintaining files for customers, management and crew members. Supports team performance with well-maintained equipment and properly planned daily schedules.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Dispatcher
CAA Club Group of companies
Winnipeg, MB
04.2022 - 01.2024
- Assigning,monitoring and executing incoming tow, battery and light service requests.
- Manually assigning and routing all tow and light service request service calls to the nearest available.
- Contractor while ensuring both ETA's and cost effectiveness for both club and contractor
- Ensuring that any calls that must be redirected and are done so within the allotted timeframe and that our standards are met.
- Ensuring the integrity and achievement of agreed service standards
- Assigning and monitoring the progress of calls given to given contractors in the territory and rural area.
- clearing dispatched calls from system and document them in tracker.
- Resolved conflicts between drivers or members regarding scheduling or service issues.
- Created daily work schedules for drivers based on member requests and availability of vehicles and drivers.
- Recorded complaints and discussed possible solutions with members to prevent negative word of mouth.
Security Officer
Emergency Security Management
Winnipeg, MB
04.2021 - 06.2023
- Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Completed incident reports to record security or loss prevention incidents.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Responded to alarms and conducted investigations as required.
- Responded to medical emergencies before paramedic and law enforcement arrival.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
Gas Bar Supervisor
Red River Co-op
Winnipeg, MB
02.2020 - 03.2022
- Forecasted customer demand to set prices or credit terms for goods or services.
- Preparing reports on sales, profits, losses, expenses, and other business activity data.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Training new employees on safety protocols and operational processes related to running a gas station.
- Assisting with stocking shelves with merchandise according to planograms or instructions from corporate headquarters.
- Reconciling cash registers at the end of each shift to ensure accuracy and proper accounting procedures.
- Conducting regular inspections of pumps, tanks, hoses, meters, nozzles and other equipment for potential hazards or malfunctions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education
Associate of Arts - General Studies
Douglas College
New Westminster, BC09-2020
Skills
- Incident Reporting
- Route Planning
- Verifying Coverage
- Updating Logs
- Policy Enforcement
- Scheduling Expertise
- Data Entry
- Customer Relations
- Driver Communication
- Schedule Management
- Dispatch Coordination
- Geographical Knowledge
- Dispatching Procedures
- Critical Thinker
- Stress Tolerance
Certification
Dispatch certificate
Languages
English
Full Professional
Punjabi
Native/ Bilingual
Hindi
Limited
References
References available upon request.
Timeline
Lead Dispatcher
CAA Club Group of companies
04.2022 - 01.2024
Security Officer
Emergency Security Management
04.2021 - 06.2023
Gas Bar Supervisor
Red River Co-op
02.2020 - 03.2022
Associate of Arts - General Studies
Douglas College
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