RAMANJOT GILL
Surrey,British
Summary
Operations Administrator with extensive experience in coordinating and managing operational procedures. Proven track record in overseeing daily activities and production processes. Strong leadership and strategic problem-solving skills complemented by effective communication and planning capabilities.
Overview
8
8
years of professional experience
Work History
Operations Administrator
FedEx Ground
Delta, BC
06.2023 - Current
- Processed payroll for employees using FAMIS and Dimensions software.
- Maintained accurate employee records and ensured precise data entry.
- Responded to employee inquiries regarding payroll discrepancies effectively.
- Prepared and distributed regular payroll reports to management.
- Promoted strong customer service standards to enhance client satisfaction.
- Oversaw implementation of operational procedures, goals, and objectives.
- Identified improvement areas and initiated new processes to elevate quality and performance.
- Developed safety improvements for handling leaking packages, enhancing customer service and reducing costs.
Gym Manager
Iron Nation
Surrey, BC
01.2024 - 01.2025
- Managed daily gym operations to maintain cleanliness and safety standards.
- Coordinated staff schedules for optimal coverage during peak hours.
- Developed diverse fitness programs tailored to member needs.
- Led team meetings to enhance communication and address member feedback.
- Oversaw maintenance of equipment to ensure safety and effectiveness.
- Trained new staff on policies, procedures, and customer service protocols.
- Implemented marketing strategies to attract new members and improve retention.
- Resolved customer complaints swiftly while adhering to company policies.
Operations Manager
FedEx Ground
, BC
10.2021 - 07.2022
- Implemented policies and standard operating procedures to enhance quality and logistics management.
- Evaluated personnel performance, driving motivation for goal attainment and improvement.
- Provided comprehensive training on responsibilities, safety protocols, and company guidelines for new employees.
- Increased productivity through effective cross-training of current staff and new hires.
- Managed departmental scheduling to ensure adequate staffing levels during shifts.
Package Handler
FedEx Ground
, BC
06.2018 - 06.2020
- Disposed of debris and hazardous materials properly to avoid contamination.
- packages to appropriate slide, line or belt for final distribution
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Assisted in loading delivery trucks with prepared packages.
- Sorted packages to appropriate slide, line or belt for final distribution.
- Loaded completed orders on pallets according to delivery numbers.
- Examined and inspected containers, materials and products to meet packing specifications.
Restaurant Busser/Server
Tasty Indian Bistro
, BC
10.2019 - 06.2020
- Cleared tables to maintain high turnover rate and minimize wait times
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service
- Followed safety and sanitation guidelines in accordance with local health regulations.
Sales Associate
Canadian Property Stars
Surrey, BC
06.2019 - 10.2019
- Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
- Answered customer questions regarding care and general knowledge of landscape.
- Assisted in scheduling weekly landscaping projects and tasks to meet deadlines.
- Helped customers find specific landscaping needs, answered questions and offered advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Went house to house to sell landscaping servies in different areas of the city.
- Developed trusting relationships with customers by making personal connections.
Sales Associate
Guru Bazaar
, Surrey
03.2018 - 07.2019
- Helped customers find specific products, answered questions, and offered product advice
- Engaged customers in friendly, professional dialogue to determine needs
- Assisted teammates with sales-processing tasks to meet daily sales goals
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Education
Bachelor of Science - Health Sciences
Kwantlen Polytechnic University
Surrey, BC09.2024
Skills
- Data entry and record preparation
- Employee training and development
- Payroll and operations administration
- Customer service and engagement
- Logistics and warehouse management
- Quality assurance and operational procedures
- Verbal and written communication skills
References
References available upon request.
Timeline
Gym Manager
Iron Nation
01.2024 - 01.2025
Operations Administrator
FedEx Ground
06.2023 - Current
Operations Manager
FedEx Ground
10.2021 - 07.2022
Restaurant Busser/Server
Tasty Indian Bistro
10.2019 - 06.2020
Sales Associate
Canadian Property Stars
06.2019 - 10.2019
Package Handler
FedEx Ground
06.2018 - 06.2020
Sales Associate
Guru Bazaar
03.2018 - 07.2019
Bachelor of Science - Health Sciences
Kwantlen Polytechnic University