Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

RAMANJOT GILL

Surrey,British

Summary

Operations Administrator with extensive experience in coordinating and managing operational procedures. Proven track record in overseeing daily activities and production processes. Strong leadership and strategic problem-solving skills complemented by effective communication and planning capabilities.

Overview

8
8
years of professional experience

Work History

Operations Administrator

FedEx Ground
Delta, BC
06.2023 - Current
  • Processed payroll for employees using FAMIS and Dimensions software.
  • Maintained accurate employee records and ensured precise data entry.
  • Responded to employee inquiries regarding payroll discrepancies effectively.
  • Prepared and distributed regular payroll reports to management.
  • Promoted strong customer service standards to enhance client satisfaction.
  • Oversaw implementation of operational procedures, goals, and objectives.
  • Identified improvement areas and initiated new processes to elevate quality and performance.
  • Developed safety improvements for handling leaking packages, enhancing customer service and reducing costs.

Gym Manager

Iron Nation
Surrey, BC
01.2024 - 01.2025
  • Managed daily gym operations to maintain cleanliness and safety standards.
  • Coordinated staff schedules for optimal coverage during peak hours.
  • Developed diverse fitness programs tailored to member needs.
  • Led team meetings to enhance communication and address member feedback.
  • Oversaw maintenance of equipment to ensure safety and effectiveness.
  • Trained new staff on policies, procedures, and customer service protocols.
  • Implemented marketing strategies to attract new members and improve retention.
  • Resolved customer complaints swiftly while adhering to company policies.

Operations Manager

FedEx Ground
, BC
10.2021 - 07.2022
  • Implemented policies and standard operating procedures to enhance quality and logistics management.
  • Evaluated personnel performance, driving motivation for goal attainment and improvement.
  • Provided comprehensive training on responsibilities, safety protocols, and company guidelines for new employees.
  • Increased productivity through effective cross-training of current staff and new hires.
  • Managed departmental scheduling to ensure adequate staffing levels during shifts.

Package Handler

FedEx Ground
, BC
06.2018 - 06.2020
  • Disposed of debris and hazardous materials properly to avoid contamination.
  • packages to appropriate slide, line or belt for final distribution
  • Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
  • Scanned and sorted packages according to destinations and service type using handheld scanner.
  • Assisted in loading delivery trucks with prepared packages.
  • Sorted packages to appropriate slide, line or belt for final distribution.
  • Loaded completed orders on pallets according to delivery numbers.
  • Examined and inspected containers, materials and products to meet packing specifications.

Restaurant Busser/Server

Tasty Indian Bistro
, BC
10.2019 - 06.2020
  • Cleared tables to maintain high turnover rate and minimize wait times
  • Went above and beyond expectations by helping with various tasks to support teammates and provide customer service
  • Followed safety and sanitation guidelines in accordance with local health regulations.

Sales Associate

Canadian Property Stars
Surrey, BC
06.2019 - 10.2019
  • Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
  • Answered customer questions regarding care and general knowledge of landscape.
  • Assisted in scheduling weekly landscaping projects and tasks to meet deadlines.
  • Helped customers find specific landscaping needs, answered questions and offered advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Went house to house to sell landscaping servies in different areas of the city.
  • Developed trusting relationships with customers by making personal connections.

Sales Associate

Guru Bazaar
, Surrey
03.2018 - 07.2019
  • Helped customers find specific products, answered questions, and offered product advice
  • Engaged customers in friendly, professional dialogue to determine needs
  • Assisted teammates with sales-processing tasks to meet daily sales goals
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Education

Bachelor of Science - Health Sciences

Kwantlen Polytechnic University
Surrey, BC
09.2024

Skills

  • Data entry and record preparation
  • Employee training and development
  • Payroll and operations administration
  • Customer service and engagement
  • Logistics and warehouse management
  • Quality assurance and operational procedures
  • Verbal and written communication skills

References

References available upon request.

Timeline

Gym Manager

Iron Nation
01.2024 - 01.2025

Operations Administrator

FedEx Ground
06.2023 - Current

Operations Manager

FedEx Ground
10.2021 - 07.2022

Restaurant Busser/Server

Tasty Indian Bistro
10.2019 - 06.2020

Sales Associate

Canadian Property Stars
06.2019 - 10.2019

Package Handler

FedEx Ground
06.2018 - 06.2020

Sales Associate

Guru Bazaar
03.2018 - 07.2019

Bachelor of Science - Health Sciences

Kwantlen Polytechnic University

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RAMANJOT GILL