Ramanjit Kaur
Chestermere,AB
Summary
Proven track record in enhancing productivity and reducing debt at MJR Capital Services through strategic collections and assertive communication. Skilled in account analysis and customer research, demonstrating proficiency in software tools. Excelled in training peers and negotiating repayment plans, achieving significant efficiency improvements in collections processes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Debt Collector
MJR Capital Services
6285 Northam Drive, Mississauga ON L4V1X5
01.2023 - Current
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Streamlined debt collection processes for increased efficiency in the workplace.
- Maintained high volume of calls and met demands of busy and productive group.
- Maintained accurate records of all collection activities, ensuring compliance with industry standards and regulations.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Provided excellent customer service during difficult conversations, defusing tensions while effectively collecting payments.
- Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Documented changes in accounts and on credit reports.
- Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
Administrative & Payroll Assistant
Best Way Renovations Inc
Scarborough, ON
08.2021 - 12.2022
- Maintained payroll information by calculating, collecting, and entering data.
- Verified timekeeping records and handled any discrepancies with employees.
- Assisted new hires with completing required forms for accurate setup in the payroll system from their first day onward.
- Processed new hire paperwork and documents.
- Ensured timely payment of employee wages by consistently meeting deadlines for payroll processing.
- Administered bi-weekly staff payroll and performed special calculations for commissions, reimbursements and benefit deductions.
Customer Service Assistant
State Bank of India, SBI
Amritsar, Punjab, India
04.2020 - 06.2021
- Coordinated month-end and year-end close processes, ensuring timely and accurate reporting.
- Reconciled bank statements, credit card statements, and vendor accounts.
- Assisted in the development and implementation of accounting policies and procedures
- Prepared and filed quarterly and annual tax returns, ensuring compliance with local and federal regulations
- Collaborate with cross-functional teams to ensure seamless delivery of services and resolve customer issues promptly.
Education
Bachelor of Science - Computer And Information Systems
Global Institutes of Management
Amritsar, Punjab, India03.2020
Skills
- Safety Procedures
- Assertiveness
- Call center experience
- Customer research
- Repayment plan structuring
- Proficiency in DRS/DEBT MASTER
- Account Analysis
- Legal Compliance
- Credit and collections
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Certification
- FDCPA - Fair Debt Collection Practice Act Certified
- Licensed Debt Collector for multiple banks and organizations
- Licensed Collector for multiple provinces
- ACE - Adobe Certified Expert, Photoshop
- CISA - Certified Information Systems Auditor
Timeline
Debt Collector
MJR Capital Services
01.2023 - Current
Administrative & Payroll Assistant
Best Way Renovations Inc
08.2021 - 12.2022
Customer Service Assistant
State Bank of India, SBI
04.2020 - 06.2021
Bachelor of Science - Computer And Information Systems
Global Institutes of Management