Ramanjeet Kaur
Winnipeg,MB
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
SUPERVISOR
TIM HORTONS
06.2023 - 02.2024
- Developed and implemented customer service policies to enhance satisfaction.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Customer Support Analyst
BUCHANAN TECHNOLOGIES
06.2022 - 04.2023
- Generated reports to track performance and analyze trends.
- Developed and implemented preventive maintenance procedures.
- Trained new hires in company procedures, fostering a smooth transition into their roles as Customer Support Analysts.
- Monitored system performance to identify potential issues.
- Answered constant flow of customer calls with minimal wait times.
Shift Manager
McDonald's
11.2021 - 05.2022
- Improved distribution efficiency with design, development, and testing of embedded software applications.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Cultivated professional working relationships with peers and supervisors.
Education
High School Diploma -
ST CLAIR COLLEGE
Toronto, ON01.2017
Skills
- Training and mentoring
- Inventory Control
- Goal-Oriented
- Staff Discipline
Timeline
SUPERVISOR
TIM HORTONS
06.2023 - 02.2024
Customer Support Analyst
BUCHANAN TECHNOLOGIES
06.2022 - 04.2023
Shift Manager
McDonald's
11.2021 - 05.2022
High School Diploma -
ST CLAIR COLLEGE
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