Hi, I’m
Ramanjeet Kaur
Brampton,ON
Summary
Assistant outlet manager PERSONAL SUMMARY A results driven, self-motivated and resourceful supervisor with a successful track record of building and maintaining great team and of communicate effectively with all staff. Highly organized, energetic and flexible with leadership qualities which have been exercised through experience and motivating staff to work together to achieve targets and improve efficiency. Keen to find a challenging position within a successful and dynamic organization where I will be able to continue to develop my supervisory skills.
Overview
8
years of professional experience
Work History
Banana Island Resort Doha By Anantara
Assistant Manager
11.2021 - 12.2022
Job overview
- Monitored security and handled incidents calmly.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Planned team-building exercises to increase employee performance and job satisfaction.
Banana island resort Doha by Anantara, F&B
09.2018 - 11.2021
SUPERVISOR
07.2016 - 09.2018
Job overview
- Working as part of a team and responsible for work assignments/rotations, staff training, staff vacations, staff breaks, overtime assignment and arranging back-up for absent employees
- Banana island resort Doha by Anantara
Holiday Inn Amritsar
Order Taker
06.2015 - 07.2016
Hostess
07.2014 - 04.2015
Job overview
- Supervising the in room dining and dining by design staff
- And in charge of dining by design and villa BBQ
- Driving operational efficiencies, raising customer service levels & cutting costs
- Organizing work load, allocating tasks, tasking team on a daily basis
- Managing team and individual performance
- Ensuring all administrative records are completed accurately
- Ensure professionalism & high quality is continually maintained
- Preparation of relevant reports and documents for senior managers
- Identifying areas of the business where improvements can be made
- Developing policies to create and maximize performance
- Scheduling staffing levels, planning for holiday and weekend
- Monitoring staff attendance and performance levels
- Opening and closing the office premises
- Involved in the recruitment & interviewing of new staff
- Training of new staff & identifying training requirements of existing staff
- Ensuring compliance with all relevant health and safety guidelines.
Skills
- Monitoring performance
- Manpower scheduling
- Customer service
- Team morale
- Marketing
- Delegating tasks
- Decision making
- Staff appraisals
- Driving performance
- Pay roll
- PROFESSIONAL
- Training new staff
- Problem solving
- Hands on team player
- Health & Safety
- Procedures
- Administration paper work
- PERSONAL SKILLS
- Organizing
- Can handle stress
- Natural leadership skills
- Always pro-active
- Communication Multi-tasking
- Winning mentality
- KEY SKILLS AND COMPETENCIES
- Having a proven ability to plan, organize and control activities & staff
- Ability to work under pressure and to targets
- Disciplined approach & strong/effective communicator at all levels
- Able to manage available resources to maximize productivity and efficiency
- Having the ability to motivate people
- Possessing a responsible attitude and also calm under pressure
- LANGUAGES
- English
- Hindi
- Customer Relations
- Staff Development
- Cost Control
- Staff Training
- Orientating and Training
- Sales Reporting
- Customer Service and Satisfaction
- Team Motivation
- Training and Development
Timeline
Assistant Manager
Banana Island Resort Doha By Anantara
11.2021 - 12.2022
Banana island resort Doha by Anantara, F&B
09.2018 - 11.2021
SUPERVISOR
07.2016 - 09.2018
Order Taker
Holiday Inn Amritsar
06.2015 - 07.2016
Hostess
07.2014 - 04.2015
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