Ramanik Kaur
Airdrie,AB
Summary
Dedicated and compassionate professional with over seven years of experience working in early childhood education and crisis intervention. Currently serving as a Program Supervisor and Staff Coach at a child care center, I collaborate closely with multidisciplinary teams, including behaviour therapists, speech pathologists, and psychologists, to provide individualized care and support for children with diverse needs. With a background as a volunteer at a rehabilitation center in India, I have developed a deep understanding of mental health challenges, including addiction and chronic mental illnesses. Additionally, I work remotely as a volunteer Crisis Text Line counsellor, where I provide emotional support and guidance to individuals in distress. Known for my natural ability to de-escalate high-pressure situations and connect with individuals on a personal level, I am committed to using my skills in empathy, active listening, and problem-solving to foster positive mental health outcomes. Passionate about expanding my knowledge and expertise, I am eager to further develop my skills in counselling to support individuals and families in overcoming personal challenges and achieving emotional well-being.
Overview
8
8
years of professional experience
Work History
Program Supervisor
Zebra Crossing Academy
Calgary, Alberta
08.2024 - Current
- Coordinate Multidisciplinary Collaboration: Work with behavior therapists, speech and language pathologists, psychologists, and other specialists to develop and implement tailored support plans for children, ensuring a holistic, integrative approach to each child’s needs.
- Provide Emotional and Professional Support to Staff: Offer empathy, guidance, and support to staff, especially during challenging situations or instances of burnout. Use counseling skills to facilitate open discussions, validate concerns, and promote a mentally healthy work environment.
- Develop and Implement Behavioral Support Plans: Collaborate with specialists to create individualized behavior management strategies, supporting children with developmental or behavioral challenges while helping educators manage the classroom effectively.
- Engage in Sensitive Parent Communication: Act as a key point of contact for parents to discuss their child’s progress and challenges. Use active listening and counseling techniques to provide emotional support and resources tailored to each family's needs.
- Support Crisis Management and Resolution: Lead in addressing and de-escalating crisis situations, offering immediate support to children and staff while coordinating additional intervention if required.
- Foster a Supportive Environment for Mental Health: Actively promote mental health and wellness by implementing stress-management practices, positive guidance, and wellness initiatives for both children and staff.
Volunteer Crisis Text Line Counsellor
Crisis Text Line
Calgary, Alberta
04.2024 - Current
- Provide Immediate Support: Engage in real-time text conversations to support individuals experiencing emotional distress, crisis situations, or mental health challenges.
- Assess Risk: Quickly assess the severity of each texter's situation and determine the appropriate response, including evaluating the risk of self-harm or harm to others.
- Practice Empathy and Active Listening: Use empathetic language, reflective listening, and validation techniques to help texters feel heard, understood, and supported.
- Guide Texters Through Coping Strategies: Offer relevant coping mechanisms, calming exercises, and problem-solving strategies to help texters manage their immediate distress.
- Collaborate for Safety: In cases of high-risk situations, collaborate with supervisory staff to assess whether emergency intervention is necessary to ensure the texter’s safety.
- Maintain Confidentiality: Uphold confidentiality and privacy guidelines to protect texters' personal information, and ensure a safe space for conversation.
- Document Interactions: Accurately document each conversation in the platform, following guidelines for clarity and completeness.
- Adhere to Crisis Text Line Protocols: Follow all established procedures, protocols, and escalation pathways as instructed by Crisis Text Line training and guidelines.
- Stay Composed Under Pressure: Manage personal emotions and maintain a calm, composed demeanor throughout high-intensity conversations, even in difficult or distressing exchanges.
- Engage in Ongoing Training: Participate in continued learning opportunities and training sessions to stay updated on best practices for crisis intervention and mental health support.
Program Director
Adventurers Out of School Care Ltd.
Calgary, AB
05.2023 - 08.2024
- Lead Multidisciplinary Collaboration: Facilitate partnerships with behavior therapists, speech and language pathologists, and psychologists to ensure integrated support plans for children, addressing diverse developmental and behavioral needs.
- Provide Staff Support and Mentorship: Guide and support team members, especially during challenging situations. Offer counseling-like support to help staff manage work-related stress, improve classroom dynamics, and maintain a positive environment.
- Develop and Oversee Behavioral Support Initiatives: Design and implement individualized behavior support strategies in collaboration with specialists, helping children navigate challenges while maintaining a well-managed, inclusive program setting.
- Engage with Parents and Families: Serve as a primary contact for families, using counseling techniques to listen actively and address concerns sensitively, providing resources to support each child’s development both in and out of the program.
- Manage Crisis Situations and Conflict Resolution: Lead crisis management and de-escalation efforts in high-stress situations, providing emotional support to children and staff while coordinating necessary interventions or follow-up actions.
- Promote a Positive Mental Health Environment: Foster a culture of mental wellness by introducing stress-management practices, positive reinforcement strategies, and wellness activities to support both children and staff, encouraging a balanced and resilient program atmosphere.
Registered Early Childhood Educator
Growing Tykes Learning Centre
Toronto, Ontario
10.2020 - 10.2022
- Collaborate with Child Development Specialists: Work closely with behavior therapists, speech and language pathologists, and child psychologists to implement individualized strategies that support each toddler’s development, fostering a holistic approach to learning and growth.
- Provide Emotional Support to Young Children: Offer a nurturing, empathetic environment where toddlers feel safe and understood. Use techniques that help young children express emotions, teaching foundational skills in emotional regulation and self-awareness.
- Develop and Apply Behavior Management Strategies: Create tailored behavior support plans in collaboration with specialists to help toddlers navigate early social and emotional challenges, maintaining a balanced and supportive classroom environment.
- Communicate Effectively with Families: Build trusting relationships with parents by providing regular updates on each child’s progress, actively listening to concerns, and offering guidance and resources to support development at home.
- Lead in Crisis and Conflict Management: Quickly respond to and de-escalate challenging behaviors or conflicts among toddlers, using calming techniques to maintain a safe, positive classroom atmosphere and provide immediate reassurance.
- Foster Positive Mental Health and Developmental Practices: Encourage healthy emotional development by integrating activities that promote self-expression, resilience, and positive social interaction, laying the groundwork for mental well-being in early childhood.
Volunteer
AAS Rehabilitation Centre
Jalandhar, Punjab, India
12.2016 - 12.2017
- Patient Support Assistant, Alcohol and Drug Dependence Programs
Supported a safe environment for patients in recovery, encouraging participation in therapeutic activities. - Observer, Chronic Mental Health Programs
Assisted staff with daily group sessions for patients with schizophrenia and bipolar disorder, fostering a supportive atmosphere. - Family Education Session Assistant
Prepared materials and assisted families in psychoeducation sessions, promoting understanding of mental health conditions. - Rehabilitation Activity Coordinator
Helped organize therapeutic activities for patients with treatment-resistant OCD and depression, ensuring a calm, supportive environment. - De-addiction Therapy Assistant
Assisted in setting up therapy sessions, encouraged patient progress, and maintained confidentiality throughout treatment.
Education
Bachelor of Science - Childhood Studies
University of Guelph-humber
Toronto, ON11-2024
Volunteer Crisis Counselor Training Certificate
Crisis Text Line
03-2024
Skills
- Empathy and Active Listening
- Crisis Intervention
- Multidisciplinary Collaboration
- Behavioral and Emotional Support
- Conflict Resolution
- Parent and Family Engagement
- Cultural Sensitivity
- Program Development and Implementation
Timeline
Program Supervisor
Zebra Crossing Academy
08.2024 - Current
Volunteer Crisis Text Line Counsellor
Crisis Text Line
04.2024 - Current
Program Director
Adventurers Out of School Care Ltd.
05.2023 - 08.2024
Registered Early Childhood Educator
Growing Tykes Learning Centre
10.2020 - 10.2022
Volunteer
AAS Rehabilitation Centre
12.2016 - 12.2017
Bachelor of Science - Childhood Studies
University of Guelph-humber
Volunteer Crisis Counselor Training Certificate
Crisis Text Line
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