Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ramandeep Kaur Walia

Dartmouth,NS

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

4
4
years of professional experience

Work History

Server

Boston Pizza Restaurant
07.2021 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Cashier (Part Time)

Old Navy
01.2023 - 06.2023
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Streamlined cashier operations for improved productivity and reduced wait times.
  • Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • serve 2-3 customers at a time, check stocks and prepare in store pick up orders.

Customer Service Team Lead

Freedom Mobile
03.2020 - 04.2021
  • Developed positive relationship with customers to ensure their satisfaction and loyalty.
  • Enhanced team productivity by providing ongoing training and coaching to Customer Service Representatives.
  • Streamlined processes for faster issue resolution, resulting in increased customer loyalty.
  • Collaborated with cross-functional teams to develop new strategies for improving the overall customer experience.
  • Resolve customers complaints and ensure calls are handled in a professional and prompt manner.

Education

High School Diploma -

Durham College
Oshawa, ON
04.2020

Skills

  • Lead Prospecting
  • Patience, hones, trust-worthy
  • Sales presentation
  • Able to work in a group or independently
  • Strong communicator

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Cashier (Part Time)

Old Navy
01.2023 - 06.2023

Server

Boston Pizza Restaurant
07.2021 - Current

Customer Service Team Lead

Freedom Mobile
03.2020 - 04.2021

High School Diploma -

Durham College

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Ramandeep Kaur Walia