Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Ramandeep Kaur Saroya

Summary

Results-driven retail professional with 7+ years of experience in managing multiple departments, leading teams, and providing excellent customer service. Proven track record of driving sales growth, improving operational efficiency, and developing high-performing teams.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Food Lead Department Manger

Westbrook Walmart
02.2025 - Current
  • Manage food department operations, including inventory management, product display, and customer service.
  • Lead a team of associates, providing coaching, training, and development opportunities.
  • Implement processes to optimize inventory management, reduce waste, and improve efficiency.
  • Collaborate with other departments to ensure seamless customer experience.
  • Ensure compliance with company regulations and maintain high standard of cleanliness and hygiene.
  • Demonstrate ability to work in fast-paced environments and prioritize tasks effectively.
  • Improve customer satisfaction through attentive service, prompt issue resolution, and continuous process improvement.
  • Facilitate team meetings to ensure alignment with store goals and to foster open communication.
  • Coordinate training for new associates significantly reducing learning curve and enhancing productivity.
  • Evaluate associates' performance and convey constructive feedback to improve skills.
  • Implement cross-training initiatives for associates, increasing overall departmental knowledge and versatility.
  • Establish productive vendor relationships, ensuring timely deliveries and optimal pricing on products
  • Manage associate scheduling to ensure adequate staffing levels during peak business hours.

General Merchandise Lead Department Manager

West Brook Walmart Store # 3009
09.2024 - 01.2025
  • Led a team of associates ,providing guidance and support to ensure high standards of cleanliness and customer service throughout the store.
  • Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
  • Evaluated associates performance and conveyed constructive feedback to improve skills.
  • Maintained detailed records of inventory levels, sales performance, and productivity to facilitate data-driven decisionmaking.
  • Developed seasonal merchandising plans aligned with current market trends to attract customers during peak shopping periods.
  • Improved staffing during busy periods by creating associates schedules and monitoring call-outs.
  • Facilitated team meetings to ensure alignment with store goals and to foster open communication.
  • Collaborated with other departments to ensure seamless coordination in achieving store goals.
  • Implemented visual merchandising strategies to drive sales growth and enhance customer experience.
  • Implemented cross-training for associates, increasing overall departmental knowledge and versatility.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.

Consumables Department Manager

Walmart Westbrook Store # 3009
12.2023 - 08.2024
  • Managed consumables department operations , including inventory management,product display, and customer service.
  • Developed staff through coaching and performance evaluations, resulting in enhanced team productivity.
  • Implemented efficient inventory management practices to reduce waste and improve efficiency.
  • Increased inventory accuracy by conducting regular audits and implementing loss prevention measures.
  • Established team priorities, maintained schedules and monitored performance.


Omni Department Manger

Walmart Westbrook Store#3009
07.2023 - 11.2023
  • Managed daily omni-channel operations,including online order fulfillment and in store pickup.
  • Analyzed data and metrics to identify opportunities for improvement and implemented changes.
  • Led a team of associates,providing guidance and support to ensure seamless customer experience
  • Increased customer satisfaction with proactive issue resolution strategies.

Customer Service Manager

Walmart Westbrook Store #3009
11.2022 - 06.2023
  • Managed daily front-end operations,including customer service and checkout process.
  • Took ownership of customer issues and followed problems through to resolution.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.

Fashion Department Manger

Walmart Westbrook Store#3009
07.2020 - 10.2022
  • Managed daily operations of the fashion department ,including inventory management,product displays,and customer service.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Implemented visual merchandising strategies to drive sales growth and enhance customer experience.
  • Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.

Fashion Associate

Walmart Westbrook Store#3009
03.2019 - 07.2020
  • Maintained store appearance ,including folding and hanging merchandise ,and ensuring accurate signage and displays.
  • Prioritized helping customers over completing other routine tasks in store.
  • Acquired knowledge of various designers'' collections, enabling me to provide expert guidance for customers seeking specific styles or brands.

GM And Sales Floor Customer Experience Associate

Walmart Westbrook Store#3009
11.2017 - 02.2019
  • Provided excellent customer service to customers, answering questions.
  • Maintained store appearance ,including restocking shelves ,facing merchandise, and ensuring accurate signage and displays.

Lecturer of Business Administration

SBBSPGC , Khiala, Jalandhar
07.2008 - 06.2012
  • Developed innovative assessment methods to accurately measure student progress and identify areas for improvement.
  • Mentored students on career development and academic success, resulting in higher retention rates.
  • Encouraged students to think critically and develop problem-solving skills.
  • Implemented regular course evaluations to gather feedback from students, leading to continuous improvements in course content and delivery methods.

Education

Masters Of Commerce - Commerce

Guru Nanak Dev University
Punjab, INDIA
04-2003

Skills

  • Customer service and relations
  • Training and mentoring
  • Task delegation
  • Team leadership and development
  • Personnel training and development
  • Strategic planning
  • Time management
  • Risk management
  • Visual merchandising
  • Teamwork and collaboration
  • Problem resolution
  • Performance tracking and evaluation

Accomplishments

  • Supervised team of 94 staff members.
  • Successfully managed multiple departments resulting in increased sales and customer satisfaction.
  • Implemented efficient inventory management practices reducing waste and improving efficiency.
  • Developed and coached high performing teams driving sales growth and improving customer service.
  • Collaborated with other department managers to achieve sales goals.
  • Developed and implemented Visual Merchandising Strategies that drove sales growth and improved customer experience.

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Full Professional

Certification

Alberta Basic Security Training Certificate

Financial literacy Education & Money Management Certificate.

Timeline

Food Lead Department Manger

Westbrook Walmart
02.2025 - Current

General Merchandise Lead Department Manager

West Brook Walmart Store # 3009
09.2024 - 01.2025

Consumables Department Manager

Walmart Westbrook Store # 3009
12.2023 - 08.2024

Omni Department Manger

Walmart Westbrook Store#3009
07.2023 - 11.2023

Customer Service Manager

Walmart Westbrook Store #3009
11.2022 - 06.2023

Fashion Department Manger

Walmart Westbrook Store#3009
07.2020 - 10.2022

Fashion Associate

Walmart Westbrook Store#3009
03.2019 - 07.2020

GM And Sales Floor Customer Experience Associate

Walmart Westbrook Store#3009
11.2017 - 02.2019

Lecturer of Business Administration

SBBSPGC , Khiala, Jalandhar
07.2008 - 06.2012

Masters Of Commerce - Commerce

Guru Nanak Dev University
Ramandeep Kaur Saroya