Ramandeep Kaur Maangat
Brampton,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Site Supervisor
Paragon Security
10.2023 - Current
- Enhanced site security by implementing surveillance systems and conducting regular patrols.
- Managed and trained a team of security personnel for optimal performance in maintaining site safety.
- Streamlined reporting procedures, resulting in improved communication between security staff and management.
- Monitored alarm systems, responding promptly to alerts and coordinating appropriate action.
- Performed routine maintenance checks on security equipment to ensure functionality and readiness.
- Implemented access badge system, improving tracking of personnel movement within the facility.
- Maintained detailed logs of daily activities, providing accurate records for management review.
- Evaluated performance metrics for security staff, providing constructive feedback for continuous improvement.
- Recorded incident reports with detailed accounts of occurrences.
- Prepared and submitted reports to keep management informed of security activities and developments.
Site Supervisor
Regal Security
01.2023 - 09.2023
- Trained new team members on site policies and procedures.
- Oversaw personnel safety and efforts at work site.
- Maintained records and logs of work performed and materials and equipment used.
- Resolved issues among team members to keep employees on task.
- Provided onsite training to help develop employee skills.
- Implemented best practices and safe operating procedures.
- Worked with personnel and managers to meet strict timelines.
- Guided employees and contractors in task completion, offering assistance to meet tight deadlines.
- Evaluated team member strengths and assigned tasks based upon expertise and background.
- Prioritized and delegated workload based on available materials.
- Resolved issues between employees and customers using company policies.
Invoicing Clerk
DTL
07.2022 - 12.2022
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Cross-checked purchase order, receiving report and invoice to validate invoice accuracy before payment.
- Liaised with team to gain knowledge of pricing and contracts to facilitate invoicing.
- Tracked approved and unapproved invoicing to produce critical month-end metrics.
- Identified, collected and analyzed cost data to establish performance metrics.
- Managed invoicing and payment processing operations.
- Handled account payments and provided information regarding outstanding balances.
- Reconciled cash received with payments recorded in billing system and reported discrepancies.
Security Guard
Securitas
06.2021 - 06.2022
- Secure premises and personnel by patrolling property, monitoring surveillance equipment, inspecting buildings, equipment and access points, permitting entry
- Complete reports by recording observations,information,occurrences and surveillance activities
- Maintain organization’s stability and reputation by complying with legal requirements
- Ensure the security, safety, and well-being of all personnel, visitors and the premises
- Protect the company’s assets relative to theft,assault,fire and other safety issues.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Customer Service Representative
Horton’s
08.2020 - 01.2022
- Answer customers about their questions about the product and services
- Solving customers complaints
- Ensure about accuracy of the customer’s orders
- Handles debit, credit and cash transactions
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Operational Support Clerk
National Logistics Services, NLS
10.2018 - 07.2020
- Prepared employee schedules for maximum coverage during key hours.
- Coached employees through day-to-day work and complex problems.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Created, prepared, and delivered reports to various departments.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Input data into spreadsheets and databases.
- Edited and proofread documents for accuracy and completeness.
- Assisted with onboarding of new employees.
Cashier
Osmow, s
02.2019 - 08.2019
- Accepted customer’s payment and made change when necessary
- Answered customer’s questions on purchases, store policies and store returns
- Maintained records of purchases and other sales transaction
- Interacted in friendly and pleasant way with store guests.
Education
Undergraduate Degree -
Graduate Diploma - Business Accounting
Northern College of Arts & Technology
Bachelor of Commerce - Finance and Accounting
Mata Gujri College
Skills
- Excellent skills using Microsoft Office- Word, PowerPoint and Excel
- Quality Assurance
- Stress Tolerance
- Team Supervision
- Monitor Safety Procedures
- Status Meetings
- Strategic Planning
- Company Safety Policies
- Corrective Actions
- Administration and Management
- Maintaining Clean Work Areas
- Shift Coverage
- Status Updates
Timeline
Site Supervisor
Paragon Security
10.2023 - Current
Site Supervisor
Regal Security
01.2023 - 09.2023
Invoicing Clerk
DTL
07.2022 - 12.2022
Security Guard
Securitas
06.2021 - 06.2022
Customer Service Representative
Horton’s
08.2020 - 01.2022
Cashier
Osmow, s
02.2019 - 08.2019
Operational Support Clerk
National Logistics Services, NLS
10.2018 - 07.2020
Undergraduate Degree -
Graduate Diploma - Business Accounting
Northern College of Arts & Technology
Bachelor of Commerce - Finance and Accounting
Mata Gujri College
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