Ramandeep Kaur Kaur
Toronto,ON
Summary
Proven IT professional with experience at Cineplex, adept in remote support and customer service. Excelled in streamlining workflow processes and facilitating seamless software upgrades, significantly enhancing user satisfaction. Demonstrated exceptional ability in ITIL knowledge and team collaboration, contributing to technological advancements and efficient problem resolution.
Overview
2
2
years of professional experience
Work History
IT Help Desk Agent
Cineplex
02.2023 - 12.2023
- Trained new team members on company-specific software applications, ensuring seamless integration into the help desk team.
- Provided remote assistance to users, enabling quick resolution of off-site technical issues.
- Facilitated communication between end-users and development teams to address ongoing application-related concerns efficiently.
- Contributed to the implementation of new systems and software upgrades, minimizing disruptions for users.
Intern
Gerdau
09.2022 - 12.2022
- Analyzed problems and worked with teams to develop solutions.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Prepared project presentations and reports to assist senior staff.
IT Intern
Niagara College
04.2022 - 09.2022
- Provided technical support to staff and clients, resolving issues promptly and maintaining high satisfaction levels.
- Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
- Streamlined workflow processes by automating repetitive tasks using scripting tools.
- Participated in evaluation of new technology solutions, contributing to decisions that drove technological advancement and efficiency.
Education
High School Diploma -
Associate of Science - Computer Programming
Niagara College
Toronto, ON07-2024
Skills
- Remote Support
- Software Installation
- Ticket management
- ITIL Knowledge
- Customer Service
- Service support
Languages
English
Professional Working
Hindi
Full Professional
Timeline
IT Help Desk Agent
Cineplex
02.2023 - 12.2023
Intern
Gerdau
09.2022 - 12.2022
IT Intern
Niagara College
04.2022 - 09.2022
High School Diploma -
Associate of Science - Computer Programming
Niagara College