Ramandeep Kaur Kalra

Work History

Immigration Consultant

Rubicon HR Canada

10.2022 - Current

Communicated with clients and collected information to research cases and prepare applications.
Liaised with coworkers and immigration candidates to answer questions, resolve issues and explain immigration policy.
Analyzed legal documents and identified pertinent issues for clients.
Built effective relationships with business partners to facilitate immigration program activities.
Researched and wrote contracts, agreements and proposals.
Explained available courses of action and possible repercussions of cases to clients.
Interpreted laws, rulings and regulations for individuals.

Immigration Consultant

RKIC Immigration Consultancy Ltd

10.2021 - Current

Launched staff engagement, and a robust reporting tool that increased operational quality.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Observed each employee's individual strengths and initiated a mentoring program to improve areas of weakness.
Monitored and coordinated workflows to optimize resources.
Introduced new methods, practices, and systems to reduce turnaround time.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline the scope of positions for the new organization.
Worked closely with organizational leadership and the board of directors to guide operational strategy.
Consulted with foreign nationals on non-immigrant and immigrant visas and resolved routine and non-routine questions.
Counseled clients on potential outcomes of legal matters.
Researched law literature, databases and public information to investigate case issues.
Collaborated with individuals and families to evaluate applications and determine eligibility for resettlement transitions.

Case Officer

Gurmant Grewal Immigration

09.2021 - 01.2023

Worked as an employee and later as an Independent contractor and provided the immigration advice and action plan for each application.
Identified potential issues and concerns and proactively escalated to senior consultant to reduce barriers.
Liaised with coworkers and immigration candidates to answer questions, resolve issues and explain immigration policy.
Researched and wrote contracts, agreements and proposals.
Interpreted laws, rulings and regulations for individuals.
Counseled clients on potential outcomes of legal matters.
Monitored changes in relevant laws to stay abreast of procedures and provide legal updates to clients.
Conducted client intake interviews to determine client service need and eligibility.
Assisted clients with immigration application completion to improve timeliness of case review and disposition.
Responded to client inquiries to provide accurate legal advice and offer assistance.

General Manager

Sea Pebbles

04.2021 - 09.2021

Assessing client profiles for category selection and suggesting the right program to consultants for clients
Taking follow-ups with clients for documents for the filing process
Working with clients as well as team members for liaising, communicating, and finalizing applications of different categories like Permanent residency application for Express Entry, Spousal sponsorship, Caregiver, Temporary Visa Permits, Citizenship applications
Drafting submission Letters, and procedural fairness responses for all categories of files undertaken
Interpreting IRPA, and IRPR for application in submission letters and responses to PFLs
Ability to work on strict timelines and effectively delivered results
Quoting Court cases as per relevant case scenarios or application requirements
Followed a research-oriented approach to finding solutions to complex cases
Proofreading correspondence and setting priorities for India Team, and meeting deadlines
Preparing retainer agreements for different categories Immigration Office

Immigration Assistant

V-Can Consulting Inc

09.2020 - 03.2021

Conducted client intake interviews to determine client service need and eligibility.
Developed comprehensive client case list and performed file maintenance to promote accuracy and information compliance.
Monitored immigration law developments and procedural changes to improve client service quality and case outcomes.
Created spreadsheets to track client progress and document billable hours.
Assisted clients with immigration application completion to improve timeliness of case review.
Organized documents to manage paper and electronic filing systems of clients.

Administrative Assistant

Sea Pebbles Immigration Consultants

09.2019 - 03.2020

Coordinating with colleges and universities and students for Document submission on time
Performing all administrative work related to scheduling, Data Entry and organization,purchasing supplies, Printing, record keeping of client information
Managed filing system, entered data and completed other clerical tasks.
Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Efficiently taking care of documentation from client for application submission and Visa Filing
Preparing Submission Letters and Filling up Forms for Application submission
Proof Reading the Statement of purpose provided by students and giving them feedback for improvement for admission purpose
Answering online as well as in person queries of clients and helping them with right program for immigration
Assisting immigration consultant in the preparation of Application submission of BC PNP, SINP,
Record Keeping of Website queries and providing immigration solutions to the potential clients.

Administrative Assistant

HIGHLAND IMMIGRATION SERVICES

04.2018 - 08.2019

Client Counseling and Client Management - Taking care of all stages of Case Proceeding of Client from signing of agreement till visa approval
Profile assessment of Client for Work Permit, PR with Job Offer, PR without Job offer, PNP with Job offer, PNP without Job offer, Visitor cases, Student Cases, Inadmissible and deported cases, Open work permit, spousal case etc
Correspondence and Follow up with clients for Case Proceedings and Client conversion
Client Profile Submission on CIC
Follow up on offer letter and GIC and documentation required for filing.
Scheduled office meetings and client appointments for staff teams.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Managed filing system, entered data and completed other clerical tasks.

FILING OFFICER

Wisdom Immigration Consultancy Services Inc

10.2016 - 03.2018

Paid attention to detail while completing assignments.
Organized and detail-oriented with a strong work ethic.
Proven ability to learn quickly and adapt to new situations.
Maintained an organized filing system to facilitate easy retrieval of documents.
Organized documents to manage paper and electronic filing systems of clients.
Identified and resolved filing discrepancies.
Created spreadsheets to track client progress and document billable hours.

IELTS Trainer

British Counsel

03.2015 - 09.2016

Created teaching materials and developed engaging lesson plans for IELTS Modules.
Conducted group lectures and small-group instruction to teach and reinforce concepts.
Balanced instruction, demonstration and personal work time for optimal student learning.
Provided individual mentoring and special tutoring to struggling students.
Assigned lessons and corrected homework.
Reviewed course materials and student progress to identify strengths and weaknesses for future improvements.
Encouraged students to deepen knowledge with additional learning opportunities.

Business manager -HR, Territory Manager

Cipla

04.2012 - 08.2014

Enhanced and redefined organizational structure to maintain competitive edge across territories.
Assisted with hiring process and training of new employees.
Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement.
Developed initial sales roadmaps and market strategies to promote successful product launches.
Communicated with customers and vendors positively with particular attention to problem resolution.
Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.

Territory manager, Management Trainee

Cipla

10.2010 - 03.2012

Acted with integrity, honesty and knowledge to promote the culture of company.
Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
Conducted regular market analysis to identify new opportunities for territory sales growth.
Developed and monitored sales representative goals and performance to drive territory goals.
Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
Communicated with vendors regarding back order availability, future inventory and special orders.
Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
Implemented promotions and marketing campaigns to increase territory sales and brand awareness.

Management Trainee

Cipla Ltd

04.2010 - 09.2010

Described product to customers and accurately explained details and care of merchandise.
Developed detailed plans based on broad guidance and direction.
Gained knowledge of company policies, protocols and processes.
Acted with integrity, honesty and knowledge to promote culture of company.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Handled day-to-day customer or client questions via telephone or email.

Lecturer

Khalsa College For Women

07.2009 - 03.2010

Assessed students' progress and provided feedback to enhance learning.
Collaborated with faculty and staff to create meaningful learning experiences.
Met with students to dispense study and career advice and provide guidance and potential opportunities within chosen field.
Built strong rapport with students through class discussions and academic advisement.
Conducted engaging in-class discussions to facilitate learning and encourage participation.
Created and designed quizzes, tests and projects to assess student knowledge.
Designed and implemented various educational activities and programs to meet student needs.

Relationship Manager

Avnet Technology Solutions

09.2008 - 02.2009

Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Monitored customer feedback and generated reports to identify areas of improvement.
Participated in industry events and trade shows to promote products and services.
Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Liaised between customers and the organization with particular focus on working with sales department.
Assisted customers with opening accounts and signing up for new services.

Summary

Overview

Work History

Immigration Consultant

Immigration Consultant

Case Officer

General Manager

Immigration Assistant

Administrative Assistant

Administrative Assistant

FILING OFFICER

IELTS Trainer

Business manager -HR, Territory Manager

Territory manager, Management Trainee

Management Trainee

Lecturer

Relationship Manager

Education

Immigration Consultant Diploma - Legal Professions and Studies

MBA, Master of Bussiness Administration - Marketing

Bachelor of Business Administration - Business Administration And Management

Skills

Websites

Affiliations

Certification

Timeline

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