Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Additional Information
Timeline
Generic
Ramandeep Kaur Dhaliwal

Ramandeep Kaur Dhaliwal

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure customer service position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

8
8
years of professional experience

Work History

Customer Service Manager

Sapphire Hut Jewellery Store
11.2021 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
  • Enhanced store reputation through effective communication and relationship-building with clients.

Call Center Representative

Skip The Dishes
03.2021 - 09.2021
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Boosted customer service satisfaction ratings through consistent quality control.
  • Processed debit and credit card and electronic check payments.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Restaurant Supervisor

Tim Hortons
02.2018 - 03.2021
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Hired, trained and mentored staff to meet and exceed high quality standards.
  • Monitored health and safety standards to maintain a clean, safe working environment.

Cashier

Tim Hortons
05.2017 - 02.2018
  • Collaborated with team members to ensure optimal efficiency during peak dining hours.
  • Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
  • Enhanced guest experience with exceptional service and positive demeanor during checkout process.
  • Reduced wait times by quickly completing customer orders and coordinating with kitchen staff for timely food preparation.
  • Improved customer satisfaction by providing efficient and accurate cash transactions.
  • Maintained strict adherence to food safety regulations, promoting a clean and safe dining environment for guests.

Warehouse Associate

Entertainment One Company
02.2016 - 02.2017
  • Learned and followed warehouse safety protocols to prevent injuries and accidents.
  • Stocked and organized products in warehouse for easy accessibility and order fulfillment.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.

Education

GED -

Sheridan College Institute of Technology And Advanced Learning
Brampton, ON
04.2017

Skills

  • Customer Service
  • Problem-Solving
  • Microsoft Outlook, Word, and Excel
  • Customer-focused
  • Time Management
  • Decision-Making
  • Sales proficiency
  • Team Leadership

Accomplishments

  • Supervised team of 8-10 staff members.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional

Additional Information

Available full time 40 hours or more for mornings,afternoon and night.

Timeline

Customer Service Manager

Sapphire Hut Jewellery Store
11.2021 - Current

Call Center Representative

Skip The Dishes
03.2021 - 09.2021

Restaurant Supervisor

Tim Hortons
02.2018 - 03.2021

Cashier

Tim Hortons
05.2017 - 02.2018

Warehouse Associate

Entertainment One Company
02.2016 - 02.2017

GED -

Sheridan College Institute of Technology And Advanced Learning

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Ramandeep Kaur Dhaliwal