Ramandeep Kaur
Calgary,AB
Summary
Goal-driven professional with over seven years of experience in sales and customer service, seeking an Administrative assistant position with the City of Calgary. Possessing excellent communication, organizational and problem-solving skills, combined with a positive attitude, strong work ethic, and willingness to help others. Experienced in sales strategy development and implementation, CRM management, and sales reporting and analysis.
Overview
8
8
years of professional experience
Work History
Sales Associate
Wireless Etc, Glentel Inc.
Calgary, AB
11.2022 - Current
- Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
- Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
- Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction.
- Used on-site computer systems to access figures and documentation associated with available service plans.
- Researched and analyzed monetary figures involved in monthly subscription plans and explained commitments and charges to interested guests.
- Detailed product features for customers to provide information for best decisions based on personal needs.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained knowledge of sales and promotions, return policies and security practices.
Assistant Director of Admissions
Visual College of Arts & Design
Calgary, AB
07.2022 - 11.2022
- Analyzed and reported on student enrollment data to effectively evaluate admissions and re-enrollment pipelines.
- Coordinated application processing and fielded inquiries from potential students.
- Recruited over twenty students per month for various degree and certification programs.
- Hired, trained and supervised over ten accomplished and inspired admissions advisors with commitments to diversity, technology and broad-based networking.
- Improved student educational plans by advising on course selection, progress plans and career decisions.
- Improved individual departments by working closely with faculty to reorganize class loads, promote resource utilization and modernize equipment.
- Mobilized communication with other departments in support of enrollment and organized admissions events, registration, information sessions and classroom shadowing.
- Collaborated with team to promote, plan and organize communication materials.
- Planned and coordinated team events, training sessions and webinars.
- Kept and accurate record of documents and presentation for quick and easy access.
- Coordinated facilities both internal and external to the organization for the Campus Director and Director of Admissions for presentations.
Wireless Sales Manager
The Mobile Shop
08.2021 - 07.2022
- Ensured that each practice is performed well in compliance with company’s policies and procedures by auditing all the sales and duties performed by mobilists
- Hired and trained new employees by providing them constructive feedback and helping them to get comfortable in the new work environment
- Alerted and assisted Loss prevention team for suspected frauds looking to buy new connections to ensure company's assets are protected by sending fraud alerts district wide
- Maintained healthy relationships with customers and Superstore management by ensuring timely resolution for their complaints and escalations
- Identified and maximized sales opportunities, and increased customer retention rates by following up with existing sales opportunities consistently.
- Coached and motivated new employees, driving performance development within team.
- Developed strong customer relationships to encourage repeat business.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Assistant Sales Manager
The Mobile Shop
09.2019 - 07.2021
- Provided optimal assistance to the Store Manager and handled a variety of tasks
- Resolved customers’ general issues and provided them necessary information on operating their mobile devices which enhanced customer experience with The Mobile Shop
- Trained new sales professionals and provided coaching as needed to maintain company sales success.
- Provided administrative support to the District Manager and the Branch manager including managing calendars, scheduling meetings and interviews.
- Maintained and ordered office supplies, first aid supplies , printer equipment, and safety equipment.
Sales Assosciate
The Mobile Shop
12.2018 - 09.2019
- Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays
- Consistently reached Expert Mobilist Level throughout the tenure and guaranteed to meet performance targets by deriving profitable sales
- Built a strong customer base during initial months with the company by providing solutions to every inquiry made in order to generate continuous sales leads through referrals and returning.
Sales Associate
PC Financial Mastercard
01.2018 - 12.2018
- Presented the product to customers by stressing on economical benefits it delivers along with its perceived value for them which helps them to make quick and efficient decisions
- Analyzed customers' needs by asking clarifying questions and determine most suitable offers for over ten clients daily resulting in highest sales in the team
- Carefully analyzed and verified the documents in order to prevent money laundering and terrorist financing at PC Financial which helps in maintaining authenticity of the program
- Assisted all the existing clients to create their online accounts, download offers for PC optimum and make bill payments by demonstrating the use of Online Banking.
Academic Outreach Executive
GNA University
, India
01.2016 - 01.2017
- Created a substantial presence of the University in education industry by efficiently advertising through digital media which increased the admission inquiries by 70%
- Promoted Inter-school competitions held by the university in more than 500 schools by conducting personal visits, leading to the enrollment of 40% more participants than the previous year
- Provided career counseling to over 3000 students in a month by considering their interests and academic background which resulted in generating a substantial number of leads to the University
- Planned and organized marketing activities in various public events and invited new prospects to visit the university which resulted in an increase in the number of website as well as campus visitors.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
- Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
- Drove continuous improvement of project delivery process by providing strong leadership.
Business Development Specialist
TDI International India Pvt Ltd
01.2016 - 01.2016
- Identified the prospective exporters for alibaba.com and drafted their future business portfolios in advance to the meeting which helped communicate the benefits of business with Alibaba logically
- Developed a target marketing plan for Alibaba’s membership plans in order to generate business specific leads which led to 20% more inbound queries
- Documented the business profile of clients by carefully compiling information and reported it to the back end team for successful profile generation
- Monitored performance, addressed issues of existing clients and guided them to improve their profiles by real time responses which generated more business for them
- Upgraded the existing accounts to higher tier for beneficial returns and provided them exclusive offers in order to maintain healthy client relationships for long term.
Education
Post Graduate Diploma - Marketing Management
Langara College
Vancouver, BC05.2019
Masters of Business Administration - Marketing and Human Resources management
IK Gujral Punjab Technical University
India05.2016
Bachelors of Technology - Computer Science Engineering
IK Gujral Punjab Technical University
India05.2014
Skills
- Proficient in Microsoft Office suite ( Excel, Word, Powerpoint, Outlook)
- Strong data entry skills
- Records Management
- Proficient at typing with a speed of 50 words per minute with high accuracy
- Creative thinking, resourcefulness and adaptability ro fluctuating priorities
- Proven aptitude working under pressure and meeting tight deadlines
- Excellent communication skills, both verbal and written
- Exceptional customer service skills
- Exceptional organizational and prioritization abilities
- Proficient in the use of customer relationship management software to track sales activities and customer interactions
- Ability to work effectively in a team
- Strong data entry skills
- Experienced Office Management Software
- Experienced in collaborating with IT team for technical resolution, data and network access, shared drive and folder access by creating and tracking tickets
- Database and Client Management Systems
- Report Analysis
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Urdu
Professional
Timeline
Sales Associate
Wireless Etc, Glentel Inc.
11.2022 - Current
Assistant Director of Admissions
Visual College of Arts & Design
07.2022 - 11.2022
Wireless Sales Manager
The Mobile Shop
08.2021 - 07.2022
Assistant Sales Manager
The Mobile Shop
09.2019 - 07.2021
Sales Assosciate
The Mobile Shop
12.2018 - 09.2019
Sales Associate
PC Financial Mastercard
01.2018 - 12.2018
Academic Outreach Executive
GNA University
01.2016 - 01.2017
Business Development Specialist
TDI International India Pvt Ltd
01.2016 - 01.2016
Post Graduate Diploma - Marketing Management
Langara College
Masters of Business Administration - Marketing and Human Resources management
IK Gujral Punjab Technical University
Bachelors of Technology - Computer Science Engineering
IK Gujral Punjab Technical University
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