Ramandeep Singh
Summerside,PE
Summary
Dynamic professional with a proven track record at IO Solutions Call Center, enhancing customer retention through exceptional problem-solving and empathetic communication. Expert in content creation, amassing over 18,000 YouTube subscribers by leveraging innovative video production and social media promotion. Skilled in automotive maintenance and repair, demonstrating a commitment to continuous improvement and teamwork.
Overview
5
5
years of professional experience
Work History
Customer Service Escalation Specialist
IO Solutions Call Center - Summerside
Summerside
01.2023 - Current
- Conducted root cause analysis on recurring issues, implementing corrective actions to prevent future occurrences.
- Improved customer retention rates by skillfully diffusing difficult situations through empathetic listening and effective problem-solving techniques.
- Developed customized solutions for customers, resulting in higher retention rates and increased loyalty.
YouTube Content Creator
Vlogging Channel
Summerside, PE
04.2019 - Current
- Boosted subscriber count through effective promotion of channel on various social media platforms and collaborations with other creators.
- Established efficient workflows for video production process including scripting, filming, editing, thumbnail design, uploading, optimizing metadata.
- Developed a recognizable personal brand by establishing a consistent theme, style, and tone across all videos.
- Demonstrated creativity and innovation by experimenting with new video formats, styles, or topics that attracted new viewers and increased overall channel engagement.
Lower Bay Technician
Mr. Lube
Victoria Harbour, ON
08.2022 - 12.2022
- Performed preventative maintenance services such as oil changes, tire rotations, alignments, and fluid checks for optimal vehicle longevity.
- Supported continuous improvement initiatives by attending professional development workshops and acquiring new certifications.
- Collaborated with team members to complete complex repairs, improving overall efficiency in the shop.
- Maintained detailed records of work performed on each vehicle, ensuring accurate billing and clear communication between technicians and service advisors.
- Enhanced vehicle performance by conducting thorough inspections and routine maintenance tasks.
- Managed workload effectively, prioritizing tasks based on customer needs and deadlines while maintaining exceptional quality standards.
Education
Bachelor Of Engineering Technology - Mechanical
MBSCET
India07.2019
Skills
- Creating videos on Youtube since 2019
- Having more than 18000 subscribers
- Creating videos regarding car modification and upload it on social media like Instagram, facebook, Tiktok etc
- Doing freelancing in automotive field like body work, car servicing, tire change, car wrap etc
Languages
English
Full Professional
Timeline
Customer Service Escalation Specialist
IO Solutions Call Center - Summerside
01.2023 - Current
Lower Bay Technician
Mr. Lube
08.2022 - 12.2022
YouTube Content Creator
Vlogging Channel
04.2019 - Current
Bachelor Of Engineering Technology - Mechanical
MBSCET