Raman Deep Singh
Scrum Master
Toronto,ON
Summary
Team-oriented individual promoting exemplary presentation and organizations skills. Aspiring Scrum Master seeks the opportunity to help teams with continuous improvement in processes through facilitation of events ,nurturing deep collaboration and keeping customer satisfaction as my ultimate goal.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
1
1
Certificate
Work History
Senior Systems Analyst
Calea Ltd./Fresenius Kabi Canada
Toronto, Ontario
04.2020 - 12.2022
- Audited multi-system installations for conformance to business objectives, suggesting changes to meet performance thresholds.
- Utilized change management techniques to provide smooth transitions during new hardware and software introductions.
- Performed system analysis, documentation, testing, implementation and user support for platform transitions.
- Conducted meetings with junior staff members to discuss program specifications and process models.
- Worked to provide continuous improvement for product development lifecycle.
- Introduced teams to Agile practices and provided necessary training to create positive mindset to Agile methodologies.
- Managed work and project responsibilities by assigning tasks to internal individuals and external teams.
System Analyst
Calea Ltd./Fresenius Kabi Canada
Toronto, Ontario
08.2019 - 04.2020
- Conducted system analysis and implementation to maintain and improve computer systems.
- Organized system operating procedures to strengthen controls.
- Enhanced interfaces to promote better functionality for users.
- Installed system updates to address vulnerabilities and reduce security issues.
- Collaborated with upper management to drive strategy and implement new processes.
- Assessed business requirements to create focused solutions.
- Educated stakeholders on data protection tactics to reduce breaches.
IT Analyst
Ontario Public Services (OPS)
Toronto, Ontario
11.2017 - 08.2019
- Administered and maintained anti-virus and anti-malware software on end-user computing devices.
- Assisted in troubleshooting network, cyber-security and non-standard software and hardware related issues.
- Investigated system issues and implemented resolutions to reduce downtime.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
Oracle Database Administrator
HCL Technologies
Noida, India
10.2015 - 08.2017
- Provided resources and skill sets to support DBA functions for applications.
- Established working relationships across various departments to understand existing and emerging IT requirements.
- Worked with customers and other third parties to support DBA functions.
- Troubleshot database issues to create and resolve trouble tickets.
- Monitored and analyzed database activity to identify and prevent incidents and recommend performance improvements.
- Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
IT Service Desk Analyst
HCL Technologies
Noida, India
10.2013 - 10.2015
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Assisted with updating technical support best practices for use by team.
- Configured hardware and granted system permissions to new employees.
- Configured hardware, devices and software to set up work stations for employees.
Education
Certificate - Business Analysis
University of Toronto
Toronto, ON 12.2017 - 02.2019
Bachelors of Technology - Computer Engineering
Bharati Vidyapeeth University
India 07.2008 - 07.2013
Skills
Systems Analysis
Problem-Solving
Customer interaction
Project Management
Strategic planning
Negotiation
Certification
Certified Scrum Master
Timeline
Certified Scrum Master
03-2022
Senior Systems Analyst
Calea Ltd./Fresenius Kabi Canada
04.2020 - 12.2022
System Analyst
Calea Ltd./Fresenius Kabi Canada
08.2019 - 04.2020
Certificate - Business Analysis
University of Toronto
12.2017 - 02.2019
IT Analyst
Ontario Public Services (OPS)
11.2017 - 08.2019
Oracle Database Administrator
HCL Technologies
10.2015 - 08.2017
IT Service Desk Analyst
HCL Technologies
10.2013 - 10.2015
Bachelors of Technology - Computer Engineering
Bharati Vidyapeeth University
07.2008 - 07.2013