Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ramandeep Rooprai

Surrey,BC

Summary

Dynamic professional with a proven track record at Amazon, excelling in packaging solutions and inventory optimization. Recognized for enhancing packing efficiency and training new employees. Adept at barcode scanning technology and skilled in maintaining quality control under pressure, ensuring customer satisfaction through precise and organized operations.

Overview

11
11
years of professional experience

Work History

Packer/Picking Associate

Amazon
03.2021 - 03.2025
  • Collaborated with team members to achieve daily goals and meet company objectives.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
  • Trained new employees on proper packing and labeling techniques and to apply best practices.

Customer Service Representative

Retail Store/Call Center
06.2021 - 10.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Improved resolution time with effective problem-solving for customer complaints.

Receptionist

In & Out Enterprises
11.2020 - 06.2021
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.

Housekeeper/Private Nanny

Mrs. Kullar
11.2020 - 05.2021
  • Verified cleanliness and organization of storage areas and carts.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.

Office Manager

Anika Enterprises Ltd
09.2018 - 01.2020
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.

Owner/Operator

Oscar Salon
05.2017 - 08.2018
  • Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Managed day-to-day business operations.
  • Trained and motivated employees to perform daily business functions.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.

Cosmetologist and Student Counsellor

Lala Lajpatrai
04.2014 - 07.2017
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
  • Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
  • Suggested treatments and styles to suit customer appearance and fashion choices.

Education

No Degree - Dispatch And Freight Broker Studies

It's Dispatch
Brampton, ON
03-2025

No Degree - Post Graduate Diploma in Cosmetology

Orane Beauty And Wellness School
Moga,Punjab
03-2014

High School Diploma -

Gian Jyoti Senior Secondary School
Darapur,Punjab
03-2012

Skills

  • Precision in weighing
  • Organizing packing materials
  • Packaging solutions development
  • Proficient in barcode scanning technology
  • Product management
  • Inventory optimization

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual

Timeline

Customer Service Representative

Retail Store/Call Center
06.2021 - 10.2023

Packer/Picking Associate

Amazon
03.2021 - 03.2025

Receptionist

In & Out Enterprises
11.2020 - 06.2021

Housekeeper/Private Nanny

Mrs. Kullar
11.2020 - 05.2021

Office Manager

Anika Enterprises Ltd
09.2018 - 01.2020

Owner/Operator

Oscar Salon
05.2017 - 08.2018

Cosmetologist and Student Counsellor

Lala Lajpatrai
04.2014 - 07.2017

No Degree - Dispatch And Freight Broker Studies

It's Dispatch

No Degree - Post Graduate Diploma in Cosmetology

Orane Beauty And Wellness School

High School Diploma -

Gian Jyoti Senior Secondary School

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