Ramandeep Rai
Caledon,ON
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Imaging Technology Clerk
Canada Revenue Agency
06.2023 - 02.2025
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Sorts, dresses and prepares large volumes of seized documents for the scanning process.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
Customer Support Specialist
IOS Call Centre
09.2022 - 11.2023
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Customer Service Representative
Shell Gas Station
01.2020 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Cashier
Tim Hortons
02.2021 - 05.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Computer Software Engineering
Sheridan College Institute of Technology And Advanced Learning
Brampton, ON12-2018
Skills
- Telephone etiquette
- Customer satisfaction
- Cash management
- Administrative support
- Database entry
- Reliability and punctuality
- Product knowledge
- Customer service
Languages
English
Hindi
Punjabi
Timeline
Imaging Technology Clerk
Canada Revenue Agency
06.2023 - 02.2025
Customer Support Specialist
IOS Call Centre
09.2022 - 11.2023
Customer Service Cashier
Tim Hortons
02.2021 - 05.2022
Customer Service Representative
Shell Gas Station
01.2020 - 02.2023
Computer Software Engineering
Sheridan College Institute of Technology And Advanced Learning
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