RAMANDEEP KAUR
Calgary,AB
Summary
A combination of personal and professional experiences have helped me create a strong foundation on many customer service and information technology concepts. I am looking forward to taking these experiences and applying them as part of your team, using every opportunity and my “can do” attitude and train-ability to further excel my experience and knowledge base to better perform in my position.
Overview
8
8
years of professional experience
Work History
Dispatcher
Yellow Dog Trucking
Calgary, AB
04.2024 - Current
- Plan, organize, and manage work of subordinate staff to accomplish consistent work within organizational standards.
- Direct dispatching, routing, and tracking of Number fleet vehicles.
- Manage high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborate with fellow dispatchers to maintain a seamless workflow during shift changes.
- Communicate with drivers and personnel to coordinate timely delivery of goods and materials.
- Track delivery progress to identify possible delays and provide real-time updates to customers.
- Maintain accurate records of all dispatched calls, improving data tracking for future analysis.
- Receive new orders, prepared documentation, and assigned personnel.
- Track and monitor vehicle performance and maintenance.
- Monitor vehicle locations to coordinate timely arrivals.
- Communicate with warehouse staff to facilitate proper loading and unloading of orders.
Dispatcher
Haulx Transport Inc
Calgary, AB
01.2022 - 01.2024
- Great Knowledge about AVAAL (ACI-ACE Manifest/ US Border Crossings)
- Schedule inbound, outbound and city dispatch in precisely manner
- Coordinating with custom brokers for custom clearance
- Participated in team meetings discussing changes in procedures or processes.
- Developed strategies for improving efficiency within the dispatch department.
- Reported delays, accidents or other traffic and transportation situations.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Answered customer requests with information about product availability, shipping information and status updates.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Resolved customer complaints related to service issues or delays.
- Scheduled loads according to priority and available equipment.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
Security Guard
Garda World Security and Sentinel Security
Calgary, AB
05.2021 - 12.2021
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises
- Identified violators and escorted departing personnel to guard against theft of property
- Responded quickly to incidents and assessed active situations for security concerns
- Worked independently and collaboratively to resolve urgent issues to protect lives and property
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
Supervisor
A&W
Calgary, AB
11.2018 - 03.2021
- Modified orders and added notes to include customers' requests and dietary restrictions
- Cleaned work areas, equipment, and utensils regularly for optimum team and customer health
- Checked completed foods against orders prior to bagging for customers
- Completed customer orders by packaging and prepared food with utensils, napkins and condiments
- Monitored the dining area and employee work stations to quickly clean up spills and restock supplies
- Took orders and processed payments for dine-in, carry-out and drive-thru customers
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize work flows to meet any daily demand.
FRONT DESK RECEPTIONIST
Holiday Inn － BC
07.2018 - 11.2018
- Reported maintenance problems to the appropriate personal
- Sorted mail and other important data
- Greeted persons entering the establishment and determined the nature and purpose of visit
- Received packages and mail that come to the front desk
- Handled all phone calls and routed calls to appropriate locations
- Resolved customer and guest complaints
- Managed guest reservations and room assignments
- Coordinated with housekeeping or maintenance departments to help resolve room problems.
Server
Royal Paan Restaurant
Calgary, AB
05.2018 - 06.2018
- Greeted all guests with smile and friendly greeting
- Communicated customers' menu choices and special requests to kitchen staff to minimize errors
- Picked up trash and removed spills promptly to keep dining area fresh and inviting
- Took orders, made drinks, and cleaned tables after the guests' departures
- Suggested menu choices such as daily specials and appetizers to increase sales and meet upsell targets
- Answered phones and took phone orders for customer pick up or delivery.
QUALITY INSPECTOR
Woodlore International Inc
Brampton, ON
08.2017 - 11.2017
- Maintained a high standard of workmanship by using only approved data, materials, tools and test equipment
- Created and executed system and integration test scripts
- Performed preliminary, in progress, hidden damage and final product inspections
- Recorded defects and coordinated issue resolution with development team and functional leads
- Monitored quality control measures on multiple job sites simultaneously with proper coordination and documentation
- Verified calibration and functionality of inspection equipment, machinery, and tools for proper quality control.
ASSEMBLY LINE WORKER
Woodlore International Inc
Brampton, ON
05.2016 - 06.2017
- Completed basic jobs such as boxing, labeling, and moving items
- Assisted quality assurance by visually inspecting items and removing defect parts
- Utilized established assembly instructions to complete jobs in an efficient and accurate manner
- Worked in a team-based environment to maintain line productivity
- Made sure that products were produced on time and were of good quality
- Recorded daily production data, including quantity and type of workpieces completed.
Education
High School Diploma - General business Scarborough
Cambrian College
ONNON-MEDICAL SCIENCE -
Gurukul College
Punjab01.2017
Skills
- Communication
- Customer - Oriented
- Leadership
- Team Coordination
- Negotiation
- Business Intelligence
- Critical Thinking
- Time Management
- Work Ethic
Timeline
Dispatcher
Yellow Dog Trucking
04.2024 - Current
Dispatcher
Haulx Transport Inc
01.2022 - 01.2024
Security Guard
Garda World Security and Sentinel Security
05.2021 - 12.2021
Supervisor
A&W
11.2018 - 03.2021
FRONT DESK RECEPTIONIST
Holiday Inn － BC
07.2018 - 11.2018
Server
Royal Paan Restaurant
05.2018 - 06.2018
QUALITY INSPECTOR
Woodlore International Inc
08.2017 - 11.2017
ASSEMBLY LINE WORKER
Woodlore International Inc
05.2016 - 06.2017
High School Diploma - General business Scarborough
Cambrian College
NON-MEDICAL SCIENCE -
Gurukul College