Ramandeep Kaur
Edmonton,AB
Summary
Results-driven supervisor with comprehensive experience in customer service and cleaning operations. Skilled in training teams to adhere to best practices, fostering a culture of excellence and attention to detail.
Overview
4
4
years of professional experience
Work History
Cleaner
6 Team
Abbotsford, BC
01.2026 - 03.2026
- Ensured cleanliness and sanitation of assigned areas using industrial cleaning equipment.
- Managed waste disposal and recycling processes to maintain environmental standards.
- Conducted regular inspections to identify maintenance needs and reported issues promptly.
- Trained new staff on cleaning protocols and safety procedures for efficient operations.
Customer Service Manager
Pizza Junction
Abbotsford, BC
03.2022 - 03.2026
- Assisted in developing training materials for customer service representatives to enhance service delivery.
- Managed daily operations to ensure team efficiency and exceptional customer experiences.
- Collaborated with cross-functional teams to resolve complex customer inquiries promptly.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Maintained accurate records of client interactions, identifying trends and opportunities for process improvements.
Supervisor
Tim Hortons
Abbotsford, BC
02.2022 - 02.2025
- Supervised daily operations to ensure high-quality service and product consistency.
- Trained and mentored staff on customer service best practices and operational procedures.
- Implemented inventory management systems to reduce waste and optimize stock levels.
- Developed staff schedules to maintain adequate coverage during peak hours.
- Resolved customer complaints promptly, enhancing overall satisfaction ratings.
- Monitored performance metrics to drive improvements in service efficiency and team productivity.
- Conducted regular training sessions to promote adherence to health and safety standards.
Education
Associate of Arts - Science Education
Coquitlam College
Coquitlam03-2025
Skills
- Cleaning and sanitizing
- Sweeping and mopping
- Housekeeping
- Customer service
Languages
Punjabi
Professional Working
English
Professional Working
Hindi
Professional Working
Timeline
Cleaner
6 Team
01.2026 - 03.2026
Customer Service Manager
Pizza Junction
03.2022 - 03.2026
Supervisor
Tim Hortons
02.2022 - 02.2025
Associate of Arts - Science Education
Coquitlam College
awarded for best customer service and supervision
awarded for being good supervisor and excellent customer service at tim hortons