Ramandeep Kaur

• Executed account management activities for client accounts, ensuring all servicing needs were met.
• Working on creating a request and managing the request for the transfer of funds from other financial institutions to IG Wealth Management.
• Analyzed documentation for processing registered and non-registered investment products efficiently.
• Coordinated fund transfers from various financial institutions to IG Wealth Management.
• Facilitated inter-departmental communication to resolve issues swiftly.
• Conducted follow-up calls and emails, ensuring timely fund transfer completion.
• Managed client inquiries with prompt responses, enhancing overall satisfaction.
• Protected confidential client information according to established policies and procedures.
• Supported internal departments and external clients with comprehensive assistance on requests.
• Led cross-functional teams in executing client-focused projects, enhancing service delivery standards.
• Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.

Part-time position

• Established strong relationships with clients to understand their needs.
• Managed customer inquiries and provided timely solutions.
• Analyzed market trends to identify new sales opportunities.
• Collaborated with marketing teams to develop promotional materials.
• Maintained accurate records of customer interactions in CRM systems.
• Answered inquiries from prospective customers regarding features of products and services offered.
• Maintained accurate records of all sales and prospecting activities.

• Engaged clients to deliver exceptional service experiences and tailored solutions.
• Leveraged technology to enhance client interactions through effective education and demonstrations.
• Identified advisory opportunities, connecting clients with RBC partners to improve business retention.
• Protected confidential client information, ensuring compliance with usage guidelines.
• Scheduled appointments with financial advisors to efficiently address client needs.
• Resolved banking issues through proactive problem-solving initiatives.
• Cultivated collaborative relationships within RBC to strengthen teamwork.
• Complied with processes to manage risks and protect client interests throughout the transaction.
• Ability to work effectively under minimum to no supervision.
• I was awarded as a member of the quarter.

Part-time position.

• Prepared high-quality beverages according to established recipes and standards.
• Assisted customers with product selection and answered inquiries effectively.
• Operated cash registers and processed transactions accurately.
• Collaborated with team members to ensure efficient service during peak hours.
• Stocked inventory and managed supplies to meet daily operational needs.
• Followed health and safety guidelines during food preparation and service.
• Trained new baristas on beverage preparation and customer service techniques.
• Managed morning rush of customers daily with efficient, levelheaded customer service.

• Conferred with customers via telephone to provide product information and process orders.
• Educated customers through mobile app, fostering rapport and satisfaction.
• Resolved billing issues efficiently while managing both polite and aggressive customer interactions.
• Referred unresolved grievances to appropriate departments for further resolution.
• Enforced customer retention by presenting better deals and options.
• Maintained accurate customer records in automated system for streamlined operations.
• Responded promptly to technical service inquiries, diagnosing and troubleshooting issues as needed.
• Scheduled technician visits, updating customers on estimated arrival times.

Team Member

Toronto, June 2018 – July 2020.

Winnipeg, August 2020 – October 2022.

• Interacting with customers, ensuring their needs are met, and enhancing customer satisfaction.
• Exceeded quality scores consistently by diligently following production orders and maintaining company standards.
• Adhering to standards and policies for cold chain compliance, thermometer calibrations, temperature recording, food handling, product rotation, sell-by dates, and expiration dates.
• Listening to customer complaints, examining returned merchandise, and resolving problems to restore and promote good public relations.
• Educating customers regarding the new coupons, merchandise, food products, and services to ensure customer satisfaction and marketing targets.
• Cash handling activities.
• Resolved customer complaints in person to ensure customer satisfaction.
• Capable of building and maintaining rapport and client relationships.
• Covered up the shifts of team members in times of need.

Overnight Team Member/Baker

• Worked as a team member and baker collectively in a team of two.
• Responsible for managing the entire store and handling customers overnight.
• Updated daily logs with production activities and particular incidents (police complaints) to keep the managers well informed.
• Building relationships with customers by educating them about the mobile app.
• Consulted with customers to understand their desires, and suggest the best product to meet their needs.
• Rotating through different positions to keep the team working efficiently, and meeting all production targets.
• Responsible for maintaining the overnight cash flow.
• Daily production involves recording the items made, thrown out, and expired.

Part-time position

(2021 - full year)

(October 2023 - December 2024)

• Promoted from team member to team lead within one year.
• Opened and closed the store efficiently each day.
• Balanced cash flow to maintain financial accuracy.
• Managed team operations and fostered collaboration.
• Assigned daily schedules and responsibilities effectively.
• Focused on achieving team goals and performance targets.
• Prioritized customer satisfaction and quality service delivery.

Part-time position.

• Opening the store.
• Balancing the till before starting.
• Preparation of five salads per day, and coleslaw.
• Maintenance of the stock and inventory.
• Assisting the manager in doing inventory orders.
• Deep cleaning of the store during slow periods.
• Cleaning the store before opening, and after closing.
• Taking orders from customers.
• Educating clients about the new meal deals and new items on the menu.
• Helping clients in making choices in their selection.
• Refilling the fridges.
• Helping the line cook during busy hours.