Ramandeep Kaur
Nova Scotia,Canada
Summary
Forward-thinking Customer Service Representative with proactive approach to resolving customer issues and enhancing client satisfaction. Assertive in communication and adept at building strong relationships with customers, consistently delivering exceptional service. Optimistic and ambitious, driven to stand out and achieve excellence in every task. Skilled in navigating challenging situations with positive attitude and effective problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Mcdonald's
07.2025 - Current
- Supervised daily operations to ensure adherence to safety and quality standards.
- Trained and mentored team members in operational procedures and best practices.
- Managed scheduling and resource allocation to optimize workflow efficiency.
- Coordinated with management to address staffing needs and resolve conflicts.
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Provide exceptional IT support for staff members ,resulting in increase productivity.
- Coordinated project workflows for departments.
Assistant Manager
Jus Mar Investments Mcdonalds
10.2021 - 06.2025
- Supervised daily operations to ensure compliance with quality and safety standards.
- Trained and mentored staff, enhancing team performance and service delivery.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Developed training materials for new hires, improving onboarding efficiency and knowledge retention.
- Collaborated with management to execute promotional campaigns, increasing customer engagement.
- Monitored financial transactions and maintained accurate cash handling procedures for operational integrity.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Defined clear targets and objectives and communicated to other team members.
- Facilitated team-building activities, enhancing team cohesion and morale.
Crew Member
McDonald’s
01.2021 - 10.2021
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Increased customer satisfaction with prompt and accurate order taking.
- Improved team morale, leading to increased productivity and reduced turnover.
- Boosted repeat customer rates by providing friendly and engaging service.
- Became familiar with products to answer questions and make suggestions.
- Collaborated with team members to complete orders.
Education
Diploma Certificate - Computer system technician networking
St Clair College
Mississauga, ON04.2001
Skills
- Advanced Microsoft Office skills
- Proficient in Microsoft Windows 10
- Team collaboration
- Strong multitasking and problem-solving
Certification
- First aid and CPR -B Certificate
- AED
Timeline
Shift Supervisor
Mcdonald's
07.2025 - Current
Assistant Manager
Jus Mar Investments Mcdonalds
10.2021 - 06.2025
Crew Member
McDonald’s
01.2021 - 10.2021
Diploma Certificate - Computer system technician networking
St Clair College
Awards
Outstanding Customer Service Award: McDonald's Recognized for outstanding service to clients and dedication to fellow employees., Shift Leadership All-Stars Award: McDonald's