Ramandeep Kaur
Brampton
Summary
Customer-focused Passenger Service Agent recognized for productivity and efficient task completion. Possess specialized skills in customer service, issue resolution, and boarding procedures. Excel in communication, teamwork, and adaptability, ensuring seamless travel experiences for passengers.
Overview
6
6
years of professional experience
Work History
Corporate Security Team Lead and Receptionist
Gardaworld - Loblaw Head Office
Mississauga
12.2023 - 08.2025
- Greeted and checked in 100+ guests per shift, ensuring accuracy in bookings VP Meetings.
- Managed multi-line phone system, responding to inquiries promptly.
- Scheduled appointments and maintained calendar for office staff.
- Processed incoming mail and distributed correspondence efficiently.
- Assisted in organizing company events and employee meetings.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Performed data entry tasks into various computer systems accurately and promptly.
- Verified visitors' identification cards before allowing access to the building.
- Worked with cross-functional teams to achieve goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
Enforcement Officer
Paladin Security-Toronto Pearson Airport
Mississauga
12.2022 - 11.2023
- Enforced security protocols to ensure a safe environment for travelers.
- Monitored surveillance systems to identify suspicious activities and potential threats.
- Conducted regular patrols to maintain safety and deter unlawful behavior.
- Handled desk duties including pre-arranged limo/taxi coordination
- Collaborated with airport staff to promote safety awareness among employees and travelers.
- Provided excellent customer service while addressing passenger inquiries and concerns effectively.
- Assisted in controlling access to restricted areas.
Customer Service Supervisor
Asian Food Centre
Brampton
12.2019 - 08.2021
- Supervised daily operations of customer service team in fast-paced grocery environment.
- Trained staff on product knowledge and effective customer interaction techniques.
- Managed customer inquiries and resolved complaints to ensure satisfaction.
Education
High School Diploma -
Cambrian College of Applied Arts And Technology
Greater Sudbury09-2020
Skills
- Security protocols
- Surveillance monitoring
- Visitor verification
- Incident reporting
- Customer relationship management
- Leadership skills
- Problem solving
- Access control
Certification
- Ontario Security Guard License· First Aid and CPR level 'C'· Use of Force· Skills
- Ticketer certificate
Timeline
Corporate Security Team Lead and Receptionist
Gardaworld - Loblaw Head Office
12.2023 - 08.2025
Enforcement Officer
Paladin Security-Toronto Pearson Airport
12.2022 - 11.2023
Customer Service Supervisor
Asian Food Centre
12.2019 - 08.2021
High School Diploma -
Cambrian College of Applied Arts And Technology