RAMANDEEP KAUR
Calgary,AB
Summary
Dynamic Technical Customer Service Representative/ Team Lead with a proven track record at IntouchCX, adept in problem-solving and customer support with managing and scheduling the whole team members. Leveraged adaptability and computer literacy to exceed customer expectations, consistently achieving five-star ratings. Skilled in process flows and active listening, I excel in delivering top-tier technical support and fostering strong relationships.
Overview
6
6
years of professional experience
Work History
Technical Customer Service Representative/Customer Service Team Lead
IntouchCX
03.2023 - 09.2024
- Maintained detailed records of customer interactions, ensuring accurate tracking and follow-up on open cases.
- Managing the work hours of the team members and schedule shifts accordingly.
- Organizes vacation requests, shift exchanges, sick leaves and other scheduling request within the approved organizational rule and practices and as supervised by the department heads.
- Actively participated in cross-functional projects, collaborating with colleagues from various departments to enhance overall service quality.
Technical Customer Service Representative
IntouchCX
02.2021 - 03.2023
- Provided solution, recommendations, and replacements with empathy and positive feedback
- Answered calls or emails from customers and assisted with special requests or resolving complaint
- Evaluate each customer’s concern and complete the necessary research to respond appropriately and professionally.
- Respond with compassion and care to customer inquiries and complaints by phone and email, even under challenging circumstances.
- Assisted customers with questions and built strong knowledge of the product line
- Went above and beyond to help customers with issues on the devices.
Material Handler
Metro logistics
01.2019 - 12.2020
- Stocked equipment with materials to help meet production targets
- Recognized safety, shipment, and storage issues and notified supervisor
- Used warehouse management system to accurately record materials and product movement
- Built strong working relationships with co-workers, team members, and external customers
- Promoted and followed lift and height work safety guidance
- Recorded product issues and return transactions using electronic product tracking.
Education
Early childhood education -
Canadore College
01.2021
Skills
- Process flow
- Customer Support
- Adaptability
- Problem solving
- Computer literacy ( Microsoft, spreadsheets, graphic design, Google Drive and more)
- Scheduling
- Active listening
- Time Management
- Technical Support
Languages
1
Timeline
Technical Customer Service Representative/Customer Service Team Lead
IntouchCX
03.2023 - 09.2024
Technical Customer Service Representative
IntouchCX
02.2021 - 03.2023
Material Handler
Metro logistics
01.2019 - 12.2020
Early childhood education -
Canadore College
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