Ramandeep Kaur
Edmonton
Summary
Dynamic hospitality professional with 7+ years of progressive front office leadership experience—from Front Desk Agent to Front Office Manager. Known for elevating guest satisfaction, streamlining operations, and building empowered, high-performing teams. Proven ability to lead with empathy, solve problems under pressure, and bring structure to fast-paced environments. Passionate about delivering memorable guest experiences while driving team accountability and service excellence.
Overview
8
8
years of professional experience
Work History
Front Office Manager
Best Western Premier Denham Inn & Suites
02.2023 - Current
- Promoted within 16 months—from Supervisor to Interim FOM, and to permanent Front Office Manager.
- Lead and inspire a diverse front office team, overseeing all guest service operations and ensuring brand standards are consistently exceeded.
- Partner with housekeeping, sales, and maintenance teams to deliver seamless group arrivals, high-occupancy coordination, and service recovery strategies.
- Mentored new supervisors and implemented staff performance feedback systems to boost accountability and morale.
Front Desk Agent
Four Points by Sheraton / Element by Westin
03.2022 - 02.2023
- Delivered warm, personalized check-in/out experiences for individual and group guests.
- Managed group rooming lists and coordinated with sales to support event logistics.
- Resolved guest concerns with empathy and efficiency, contributing to improved online guest review scores.
Front Desk Supervisor
Super 8 by Wyndham
06.2018 - 12.2021
- Supervised daily front office operations and served as the escalation point for complex guest issues.
- Designed staff scheduling templates that improved shift coverage and minimized burnout.
- Trained and onboarded new team members on systems, safety, and brand procedures.
- Prepared monthly reports on guest satisfaction, operational efficiency, and staffing needs.
Front Desk Agent
Pomeroy Hotel
06.2017 - 06.2018
- Recognized for exceptional service delivery and problem-solving under pressure.
- Maintained front desk standards and ensured consistent responsiveness to guest inquiries.
- Contributed to cross-departmental communication to ensure alignment between front office and housekeeping.
Education
Post-Degree Diploma - Business Management - IT Specialization
Northern Lights College
Fort St. John, BC12.2018
Bachelor of Technology - Computer Science Engineering
Rayat-Bahra Group of Institutions
Patiala05.2016
Skills
- Leadership & Team Development
- Conflict Resolution & Guest Recovery
- Group Bookings & Room Blocks
- PMS Systems: Opera, LightSpeed, Marsha, Jonas Chorum
- Office Tools: Microsoft Excel, Word, Outlook
- Communication: Phone etiquette, internal coordination, guest feedback resolution
- Data Management: Accurate entry, reporting, and reservation handling
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Front Office Manager
Best Western Premier Denham Inn & Suites
02.2023 - Current
Front Desk Agent
Four Points by Sheraton / Element by Westin
03.2022 - 02.2023
Front Desk Supervisor
Super 8 by Wyndham
06.2018 - 12.2021
Front Desk Agent
Pomeroy Hotel
06.2017 - 06.2018
Post-Degree Diploma - Business Management - IT Specialization
Northern Lights College
Bachelor of Technology - Computer Science Engineering
Rayat-Bahra Group of Institutions
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