RAMANDEEP KAUR
London,ON
Summary
Results-driven Sales and Marketing Representative with a proven track record of implementing effective marketing campaigns to increase brand awareness. Skilled in market research, sales forecasting, and competitor analysis. Strong ability to build relationships and communicate effectively, leading to increased sales opportunities. Proficient in Microsoft Office and Adobe Creative Suite. Experienced in supervisory roles focusing on improving operational efficiency through strategic planning and staff performance assessment. Demonstrated success in training and coaching staff for improved results, with a focus on customer service and process improvement. Continuous learner committed to enhancing job skills and knowledge. Adept at developing and implementing training programs and collaborating with cross-functional teams on special projects.
Overview
7
7
years of professional experience
1
1
Certification
Work History
FIELD SALES AND MARKETING REPRESENTATIVE
Premium Retail (Bell).
London, ON, Canada
02.2024 - 01.2025
- Monitored competitors' activities and kept abreast of changing market conditions
- Organized promotional events which provided valuable exposure for the company's products and services
- Implemented effective marketing campaigns that resulted in increased brand awareness and recognition
- Used knowledge of company products and services to recommend solutions to customers
- Developed relationships with clients through exceptional communication skills, leading to increased sales opportunities
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite
- Achieved increased customer engagement through the creation of targeted email campaigns and newsletters.
MANAGER INTERNSHIP
Chef's Table
London, ON, Canada
04.2022 - 04.2023
- Identified operational process inefficiencies to recommend necessary improvements
- Formulated strategic plans that aligned with long-term business objectives while taking budgetary constraints into consideration
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
- Collaborated with senior management on special projects involving cross-functional teams
- Developed and implemented a customer service training program, demonstrating strong organizational and communication skills
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees
- Participated in ongoing training to enhance own job skills and knowledge
CUSTOMER SERVICE CASHIER
Burger King
London, ON, Canada
09.2021 - 04.2022
- Resolved customer service inquiries in a timely fashion while providing excellent customer service
- Trained customer service representatives on customer service standards, policies, and procedures
- Gained knowledge of customer service principles and practices
- Managed customer service resources and budgets effectively
- Gained experience in customer service and sales, providing excellent customer service with a friendly attitude
- Provided leadership and guidance to a team of 15 customer service representatives, ensuring high standards of customer service were met
SALES AND MARKETING MANAGER
Khokhar Farms.
INDIA.
05.2018 - 08.2020
- Analyzed sales and marketing data for improved strategies.
- Conducted market research to identify new business opportunities and stay ahead of industry trends.
- Improved brand visibility with well-executed promotional campaigns and engaging social media content.
- Enhanced team collaboration through regular communication channels, fostering a positive work environment where ideas could flourish.
- Negotiated contracts skillfully, achieving favorable terms that contributed to bottom-line results.
- Increased market share by identifying untapped customer segments and developing tailored offerings to meet their needs.
- Spearheaded successful branding initiatives, sales strategies and public relations approaches to underpin and enhance marketing campaign deployment.
- Produced strong revenue numbers and continued promotional success with continued coaching of sales and marketing teams.
- Delivered persuasive presentations to key stakeholders, securing buy-in for critical projects or proposals.
Education
Food and beverage management - Restaurant Management
Fanshawe College
London, ON04.2023
Skills
- Sales Forecasting
- Public Relations
- Market Research
- Customer Retention
- Marketing Analytics
- Negotiation Techniques
- Competitor Analysis
- Relationship Building
- Continuous Improvement
- Target market identification
- Negotiation techniques
Languages
English
Full Professional
Certification
Smart serve
Food handler
Timeline
FIELD SALES AND MARKETING REPRESENTATIVE
Premium Retail (Bell).
02.2024 - 01.2025
MANAGER INTERNSHIP
Chef's Table
04.2022 - 04.2023
CUSTOMER SERVICE CASHIER
Burger King
09.2021 - 04.2022
SALES AND MARKETING MANAGER
Khokhar Farms.
05.2018 - 08.2020
Food and beverage management - Restaurant Management
Fanshawe College