Ramandeep Kaur
Surrey
Summary
Highly experienced business leader with 2 years of expertise in managing teams, overseeing Profit & Loss (P&L) responsibilities, and driving business growth. Skilled in full-cycle recruiting, budgeting, and delivering exceptional results in customer service and relationship management. Proven track record of leading teams of 5-6 people, improving profitability, and achieving organizational goals through strategic leadership and operational efficiency. Seeking to leverage my background in business management and customer relations to contribute to the growth and success of Amazon Delivery Service Partner program.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Insurance Advisor
Westland Insurance Group Ltd
07.2024 - Current
- Established long-lasting relationships with clients through proactive communication and exceptional service.
- Mentored new insurance advisors, sharing best practices and industry knowledge to enhance team performance.
- Enhanced customer trust by addressing concerns and explaining complex policy details in understandable terms.
- Interviewed prospective clients to discuss any existing coverage and obtain data about financial resources and physical condition of person or property.
- Regularly reviewed existing client portfolios, identifying opportunities for upselling or cross-selling additional products that met their evolving needs.
- Maintained accurate records of client interactions, ensuring seamless service delivery during policy reviews or renewals.
Management/Administration
Golden age lawn care
05.2024 - Current
- Managed a department/team of [X] individuals, overseeing their performance, development, and day-to-day operations.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Developed and managed a budget of [X] for [department/project], consistently staying within budget and achieving [specific financial goal].
- Fostered relationships with external vendors and customers, resulting in [successful outcome], such as a [percentage]% increase in customer engagement or new business partnerships.
- Recognized for my ability to mentor and develop future leaders within the organization.
Management/Owner
Sanjh
10.2023 - Current
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Insurance Agent
JJB Insurance
04.2024 - 06.2024
- Led a team of [X] in a fast-paced environment, focusing on [specific area of responsibility, e.g., sales, marketing, operations].
- Managed and tracked P&L for [specific business unit], achieving a [percentage]% increase in profit year-over-year.
- Spearheaded the onboarding process for [X] new employees, resulting in a [percentage]% reduction in onboarding time and increasing employee satisfaction.
- Acted as the primary point of contact for external clients and customers, resolving issues efficiently and maintaining a high level of satisfaction.
- Contributed to the successful growth of the company through [specific business initiatives, product launches, or market expansions].
Education
Diploma - Administration
Kwantlen Polytechnic University
Skills
- Team Leadership & Management
- P&L Management & Budgeting
- Full-Cycle Recruiting & Talent Acquisition
- Business Strategy & Operations
- Customer Relationship Management (CRM)
- Performance Metrics & Data Analysis
- Cross-Functional Collaboration
- Problem-Solving & Decision-Making
- Training & Development
- Goal-oriented mindset
- Client retention
Certification
- [Certification Name] — [Issuing Organization] — [Year]
- [Training Program] — [Institution or Provider] — [Year]
Accomplishments
- Increased team productivity by [percentage]% through implementing [specific initiative].
- Managed a budget of [X] and delivered [X]% cost savings by optimizing [specific process or function].
- Successfully recruited, onboarded, and developed a team of [X] professionals, achieving [specific milestone]
Languages
Punjabi
Timeline
Insurance Advisor
Westland Insurance Group Ltd
07.2024 - Current
Management/Administration
Golden age lawn care
05.2024 - Current
Insurance Agent
JJB Insurance
04.2024 - 06.2024
Management/Owner
Sanjh
10.2023 - Current
Diploma - Administration
Kwantlen Polytechnic University
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