Ramandeep Kaur

Role: Operations Supervisor.

• Oversee daily operations and job performance of the Operations Team of five, ensuring adherence to company policies, and delivering high-quality client service.
• Coordinate the tracking and deployment of security staff, including updating clients, and handling dispatch duties such as incident call-taking and scheduling guards.
• Utilize JIRA software to create and cancel coverage as per the client's request.
• Strategically manage open shifts, and collaborate with Paladin’s Client Service group to ensure complete schedules and meet contractual obligations.
• Utilize Paladin’s TEAM software to maintain accurate scheduling, billing, and payroll records, ensuring operational efficiency.
• Manage communication with over 200 clients and 5,000 to 7,000 guards to troubleshoot issues, provide timely updates, and deliver exceptional customer service, while maintaining professionalism

• Manage job creation and coverage cancellations based on client requirements, ensuring seamless service delivery, and optimal resource allocation.
• Oversee the mobile team, efficiently dispatching personnel for open shifts and urgent alarm responses.
• Respond to alarm calls from multiple monitoring stations across various regions, dispatching appropriate resources to ensure timely and effective resolution.
• Assist in maintaining and updating the Open Shift List (OSL), ensuring all shifts are filled in compliance with client and operational needs.

• Enforced security procedures, company policies, and regulations while monitoring CCTV feeds and key control systems to detect suspicious activity
• Documented incidents such as thefts and unauthorized access and responded swiftly by activating alarms and coordinating with emergency services during security breaches or emergencies