Ramandeep Kaur
Brampton,ON
Summary
Dynamic professional with experience at Lindt Chocolate and BSNL, excelling in technical support and customer service. Proven ability to enhance operational efficiency and resolve complex issues through effective communication and collaboration. Skilled in troubleshooting and documentation, consistently delivering exceptional results while maintaining a focus on customer satisfaction.
Overview
4
4
years of professional experience
Work History
Warehouse Packer
Lindt Chocolate
05.2024 - 01.2025
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
Customer Service Representative
BSNL
04.2021 - 07.2023
- Delivered step-by-step technical support to customers by diagnosing and resolving software and hardware issues.
- Provided clear, easy-to-understand instructions and training on new services and products.
- Maintained accurate logs of customer interactions, technical problems, and resolution outcomes.
- Assisted in backup and recovery support, and guided users through manuals for better system use.
- Collaborated with team members to solve complex technical concerns efficiently.
Education
Computer System Technician- Networking
ACE ACUMEN ACADEMY
Mississauga, ON04-2025
DIPLOMA IN COMPUTER APPLICATIONS
INSTITUTE OF IT
Punjab, India01-2021
Skills
- Technical Support and Troubleshooting
- Problem Solving & Documentation
- Customer Service & Communication
- Team Collaboration & User Training
Availability
Full- time Available
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Timeline
Warehouse Packer
Lindt Chocolate
05.2024 - 01.2025
Customer Service Representative
BSNL
04.2021 - 07.2023
Computer System Technician- Networking
ACE ACUMEN ACADEMY
DIPLOMA IN COMPUTER APPLICATIONS
INSTITUTE OF IT
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