Dynamic professional with a proven track record at First Residential Services, excelling in tenant relations and project management. Skilled in critical thinking and communication, I effectively coordinated construction projects and maintained compliance databases, enhancing operational efficiency. Recognized for fostering teamwork and streamlining processes, I am committed to delivering exceptional service and support.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Condominium Site Administration
First Residential Services
08.2022 - Current
Answering all calls in a professional manner and efficiently screening and routing to applicable individuals.
Assisting with general inquiries
With the guidance of the Property Manager, establish and maintain a professional working relationship with tenants by responding to all requests in a prompt and courteous manner;
Set up tenants and monitor as required and dispatch requests to Operators;
Co-ordinate and manage construction projects and update construction tracking schedules
Maintain Tenant insurance certificates database for compliance, and in accordance with the relevant terms of the Lease.
Assist with the preparation of tenant communication;
Complete Move In/Move Out process, with Building Operator
Assist as necessary in the coordination and administration of property initiatives, including sustainability and environmental initiatives, building maintenance and repairs programs, capital improvement projects, and leasehold improvements.
Assist the Property Manager in the administration of building service contracts; preparation of tender and standard service agreements as necessary.
Maintain all necessary databases for portfolio, including tenants, contracts, service providers, and emergency contact information;
Actively participate in the annual operating and corporate budgeting process; and
Provide support and back up in the entering of purchase orders, and reviewing open PO’s
With the guidance of the Property Manager, manage Operation and Capital projects
Database Administrator
AMG
08.2021 - 08.2022
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained electronic and paper filing systems for easy retrieval of information.
Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
Streamlined inter-departmental communication with introduction of centralized online platform.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Established team priorities, maintained schedules and monitored performance.