Ramandeep Kaur
Brampton,ON
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Customer service representative
IO solutions
06.2023 - Current
- Company Overview: ROGERS
- Attending and addressing more than 50 calls on an average on a daily basis
- Providing advice related to latest offers, products and services based on their financial situations
- Maintaining high standards of ethics and confidentiality as per the rogers guidelines while handling difficult situations with customers.
- Customer Experience: Make it a priority to ensure customers feel valued and heard. Regularly checking customer satisfaction surveys can help to refine approach.
- Advice & Quality Goals: Provide accurate, helpful, and clear information
- Compliance Regulations: Stay up to date with company policies and regulatory requirements to ensure all interactions are compliant.
- Productivity Targets: Keep a balance between quality and speed—ensure meeting the required targets without sacrificing the customer's experience.
Insurance advisor
OPTIMA COMMUNICATIONS
02.2023 - 06.2023
- Company Overview: Scotiabank
- Knowledgeable about various insurance products
- Advises about number of insurance such as life insurance, medical insurance, accidental insurance etc
- Evaluating client needs
- Explaining complex information clearly and simple
- Recommending suitable insurance options
General Manager
KFC
02.2020 - 12.2022
- Prepared reports on sales volumes, merchandising and personnel matters
- Authorized returns of merchandise, Assigned team members their respective duties
- Resolved problem that arise, such as customer's complains, queries and supply shortages
- Supervised team members during their work and coordinates 20 team members
- Organized and maintained inventory
- Ensured all loss prevention programs are implemented in standard
- Scheduled staff, hiring and training of newly recruited staff
Education
COMPUTER NETWORKING AND TECHNICAL SUPPORT -
Seneca college
01.2019
High School Diploma -
01.2016
Skills
- Excellent communication skills
- Able to work under pressure
- Proficiency with different software tools and systems
- Adaptability to shifting priorities and tasks
- Quick decision-making to balance accuracy with speed
Strong organizational skills to avoid missing important details - Efficiency in navigating multiple screens without losing focus
Languages
English
Bilingual or Proficient (C2)
Interests
- Knitting and Crocheting
- Learning new cooking techniques and expanding my culinary skills
- Dancing
- I participate in a variety of outdoor recreational activities
Timeline
Customer service representative
IO solutions
06.2023 - Current
Insurance advisor
OPTIMA COMMUNICATIONS
02.2023 - 06.2023
General Manager
KFC
02.2020 - 12.2022
High School Diploma -
COMPUTER NETWORKING AND TECHNICAL SUPPORT -
Seneca college
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