RAMANDEEP KAUR
CAMBRIDGE,Canada
Summary
Arrive Logistics, I expertly managed logistics, showcasing adaptability and strong time management by efficiently coordinating shipments and enhancing vendor relationships, leading to streamlined supply chains. My skills in logistics analysis and cross-functional collaboration drove significant improvements in delivery efficiency and issue resolution.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Walmart
10.2023 - 01.2025
- Greeted customers warmly and offered assistance
- Helped customers find and select products
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
LOGISTICS COORDINATOR
Arrive Logistics
04.2021 - 08.2023
- Utilized computer systems to track shipments from origin to destination and generate reports accordingly
- Organized daily deliveries and pick-ups according to geographic area and delivery employee availability
- Prioritized tasks and managed deadlines under strict time constraints
- Developed strong relationship with vendors and suppliers to ensure timely delivery of products
- Resolved issues during shipping, communicating delays to relevant individuals
- Reduced transportation costs by negotiating favorable contracts with carriers.
Education
SUPPLY CHAIN OF MANAGEMENT - MARKETING AND FINANCE
PURES COLLEGE OF TECHNOLOGY
10.2018
MASTER OF BUSINESS ADMINISTRATION (M.B.A.) - FINANCE AND MARKETING
PUNJABI UNIVERSITY PATIALA
04.2015
BACHELOR OF BUSINESS ADMINISTRATION - FINANCE
ARYABHATTA GROUP OF INSTITUTES
05.2012
Skills
- Scheduling Coordination
- Shipping Documentation
- Adaptability
- Cross-functional Collaboration
- Time Management
- Inventory Control
- Supply Chain Management
- Logistics Analysis
Certification
CO-OP in CQR LOGISTICS Company, 05/01/18 to 08/31/18
Languages
English
Professional Working
Timeline
Customer Service Representative
Walmart
10.2023 - 01.2025
LOGISTICS COORDINATOR
Arrive Logistics
04.2021 - 08.2023
MASTER OF BUSINESS ADMINISTRATION (M.B.A.) - FINANCE AND MARKETING
PUNJABI UNIVERSITY PATIALA
BACHELOR OF BUSINESS ADMINISTRATION - FINANCE
ARYABHATTA GROUP OF INSTITUTES
SUPPLY CHAIN OF MANAGEMENT - MARKETING AND FINANCE
PURES COLLEGE OF TECHNOLOGY
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