Ramandeep Kaur

• Supervise day-to-day operations to meet performance, quality and service expectations.
• Develop strong working relationships with staff, fostering a positive work environment.
• Offer hands-on assistance to associates, assessing needs, and maintaining current knowledge of procedures.
• Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
• Building interdependent team that collaborate across functional and operating groups to create the highest value for all business groups.
• Boost employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Execute performance reviews aimed at improving employee development.
• Ensuring compliance with all safety regulations by conducting call listening and through coachings.
• Collaborating with management team to set sales targets and strategies, achieving consistent sales growth.
• Reviews results and performance measures against plans and standards (e.g. sales targets, service targets, referral targets) to address gaps and develop plans.
• Resolves complex or unresolved customer situations or escalates to the next higher manager for resolution.

• Offering hands-on assistance to associates, assessing needs and maintaining current knowledge of BMO products and services.
• Proficient in credit cards maintenance, rewards and customer correspondence.
• Following documented policies and procedures to executed day to day transactions and activities
• Reducing financial discrepancies by monitoring associate’s calls and ensuring they are following processes at all times.
• Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
• Building interdependent team that collaborate across functional and operating groups to create the highest value for all business groups.
• Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
• Coordinates service requests and problem resolution processes to ensure accurate completion and follow-up that meets or exceeds customer expectations, or escalates for resolution.
• Resolves customer related issues using knowledge of bank services, products, and processes.
• Developing and maintaining an understanding of the regulatory requirements and risks inherent in the operations and ensuring appropriate actions are taken.
• Reviews results and performance measures against plans and standards (e.g. sales targets, service targets, referral targets) to address gaps and develop plans.
• Resolves complex or unresolved customer situations or escalates to the next higher manager for resolution.
• Maintains current knowledge of personal banking and credit card industries, practices, and trends and integrates into customer conversations.
• Thinks creatively and proposes new solutions by staying aware of compliance regulations and financial crimes risk trends.
• Conducting weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.

• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
• Applying strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demands
• Handling customer complaints, resolving issues and adjusting policies to meet changing needs.
• Working with management team to implement proper division of responsibilities.
• Developing training, task and process guidelines and communicated clear and concise directions to employees.
• Providing coaching and counseling to employees to encourage professional growth as well as meet short- and long-term goals.
• Maintaining compliance with company policies, objectives and communication goals.

• Worked with different set of customers to understand requirements and provide exceptional customer service.
• Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
• Led test and learn team requiring close cooperation among members to share information and develop solutions to meet broad array of deliverables.
• Resolved conflicts and negotiated agreements between internal front end teams and management in order to reach solutions to disagreements and clarify misunderstandings.
• Developed team communications and information for meetings.
• Worked with the project team to resolve any arising problems, improve operations and provide exceptional customer service.

• Promoted products or services to each customer to consistently achieve sales targets.
• Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
• Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
• Matching clients with the best products and services for their personal financial needs.
• Handling day to day financial transactions of everyday banking as well as credit card customers.
• Creating opportunities for the other departments, targeting monthly sales.
• Attending to customer’s complaints and undertaking steps for effectively resolving them.
• Responsible for handling customers queries personally by telephone and answer them accordingly.
• Maintain high degree of accuracy and confidentiality with customer accounts.

• Handling day to day financial transactions of the clients.
• Responsible for assisting customers with BMO MasterCard products and ensure customer satisfaction is the priority.
• Maintain high degree of accuracy and confidentiality with customer accounts.
• Attending to customer’s complaints and undertaking steps for effectively resolving them.
• Responsible for handling customers queries personally by telephone and answer them accordingly.

• Organized and scheduled office meetings as well as client appointments for team of 14 professionals, effectively accommodating hectic agendas.
• Prepared forms and offers for real estate agents and received deposit cheques and provided receipts.
• Aggregated and prepared documentation and reports for office meetings, distribution and filing.
• Answered inquiries for clients looking for more information about houses on sale in a timely manner to ensure client satisfaction.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Sorted, received and distributed email correspondence between different individuals.
• Managed Listings into various systems( Technology & Social Media)
• Collected Data entry and drafting of real estate related documents Manage listings, appointments & confirmations.
• Ensured supplies are adequately stocked.

• Trained and guided team members to maintain high productivity and performance metrics.
• Reviewed and ensured correct amounts of profit was being made in order to grow into a successful business.
• Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
• Recorded inventory sales into organization's weekly income report.
• Established and maintained positive work environment to enhance retention and productivity.
• Hired, trained and mentored staff to maximize effectiveness.
• Set and managed schedules to give proper coverage to required areas and meet customer service demands.
• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
• Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
• Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices.