Ramandeep Kaur
Surrey,BC
Summary
Dynamic professional with a proven track record in office administration and customer relations, honed across roles at Ramada and A&W. Excelled in enhancing business operations and client satisfaction through exceptional multitasking, time management, and front desk operations. Skilled in leveraging both hard and soft skills to drive organizational success, consistently achieving positive outcomes.
Overview
4
4
years of professional experience
Work History
Receptionist
Ramada
Prince Albert, Saskatchewan
01.2024 - 12.2024
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Collated, bound and stored computer-generated reports.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Investigated and analyzed client complaints to identify and resolve issues.
Assistant Manager
A&W
Prince Albert, Saskatchewan
06.2023 - 12.2024
- Reviewed completed work to verify consistency, quality, and conformance.
- Created reports on sales trends, inventory levels, and financial data.
- Recruited and trained new employees to meet job requirements.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Developed a system for tracking inventory and ordering supplies as needed.
- Analyzed business performance data and forecasted business results for upper management.
- Delegated work to staff, setting priorities and goals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Managed customer service inquiries and complaints in a timely manner.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Ensured compliance with safety regulations and company policies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Receptionist
Holiday Inn
Prince Albert, Saskatchewan
05.2023 - 12.2023
- Coordinated meeting room bookings and arranged catering for meetings and events.
- Completed day-to-day duties accurately and efficiently.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Maintained updated knowledge through continuing education and advanced training.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Scheduled space or equipment for special programs, meetings and conferences.
- Verified visitors' identification cards before allowing access to the building.
Supervisor
A&W
Prince Albert, Saskatchewan
07.2021 - 06.2023
- Maintained positive working relationship with fellow staff and management.
- Responded to customer questions regarding products, prices and availability.
- Determined consumer needs to provide products and services appealing to larger market.
- Audited company's legal documents to verify compliant policies and procedures.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Cashier
Circle K
Prince Albert, Saskatchewan
03.2022 - 05.2023
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Scanned items and checked pricing on cash register for accuracy.
- Welcomed customers, offering assistance to help find store items.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Team Member
A&W
Maple Ridge, British Columbia
06.2021 - 05.2023
- Worked hard to learn required tasks quickly to maximize performance.
- Assisted customers with product selection and ordering process.
- Greeted customers upon entering the store with friendly demeanor.
- Developed positive customer relationships through friendly greeting and excellent service.
- Provided customer service support to ensure satisfaction.
Education
Associate of Arts - Mass Communication
Columbia College
Vancouver, BC05-2021
Skills
- Phone etiquette
- Multitasking and prioritization
- Time management
- Office administration
- Front desk operations
- Business operations
- Customer and client relations
Timeline
Receptionist
Ramada
01.2024 - 12.2024
Assistant Manager
A&W
06.2023 - 12.2024
Receptionist
Holiday Inn
05.2023 - 12.2023
Cashier
Circle K
03.2022 - 05.2023
Supervisor
A&W
07.2021 - 06.2023
Team Member
A&W
06.2021 - 05.2023
Associate of Arts - Mass Communication
Columbia College